How To Fix CM_EHENV_UI_COMN035 - Cannot carry out task operation for task "&1"; work item is not active

SAP Error Message - Details

• Message type: E = Error

• Message class: CM_EHENV_UI_COMN -

• Message number: 035

• Message text: Cannot carry out task operation for task "&1"; work item is not active

What causes this issue?

You are trying to carry out an operation on a task which status is
either <LS>Closed</>, or <LS>Void</>. Tasks with these statuses have
complete workflows and require no further action.

System Response

The system does not allow operations on tasks with complete workflows.

How to fix this error?

The system issues an error message and will not allow you to continue with this transaction until the error is resolved.

Procedure for System Administrators

Error message extract from SAP system. Copyright SAP SE.

Smart SAP Assistant

• What is the cause and solution for SAP error message CM_EHENV_UI_COMN035 - Cannot carry out task operation for task "&1"; work item is not active ?

  The SAP error message CM_EHENV_UI_COMN035 indicates that there is an issue with a task operation for a specific work item, which is not currently active. This error typically arises in the context of SAP's Environment Management or Change Management processes, where tasks are associated with work items that need to be processed.
  Cause:
  The error can occur due to several reasons:
  
  Inactive Work Item: The work item associated with the task is not in an active state. This could be due to it being completed, canceled, or not yet started.
  Workflow Issues: There may be issues with the workflow configuration or the status of the workflow that the task is part of.
  Authorization Issues: The user may not have the necessary authorizations to perform the operation on the work item.
  System Configuration: There may be configuration issues in the SAP system that prevent the task from being executed.
  
  Solution:
  To resolve the error, you can take the following steps:
  
  
  Check Work Item Status:
  
  Navigate to the work item in question and check its status. Ensure that it is active and not completed or canceled.
  
  
  
  Review Workflow:
  
  If the work item is part of a workflow, check the workflow status and ensure that it is in a state that allows for task operations.
  
  
  
  User Authorizations:
  
  Verify that the user attempting to perform the task has the necessary authorizations. You may need to consult with your SAP security team to ensure proper roles and permissions are assigned.
  
  
  
  System Logs:
  
  Check the system logs (transaction SLG1) for any additional error messages or warnings that may provide more context about the issue.
  
  
  
  Consult Documentation:
  
  Review SAP documentation or notes related to the specific task or work item to see if there are any known issues or additional configuration steps required.
  
  
  
  Contact SAP Support:
  
  If the issue persists after checking the above points, consider reaching out to SAP support for further assistance. Provide them with the error message details and any relevant context.
  
  
  
  Related Information:
  
  Transaction Codes: Familiarize yourself with relevant transaction codes such as SWI1 (Work Item Selection) or SWI2_DIAG (Work Item Diagnosis) to help diagnose the issue.
  SAP Notes: Search for SAP Notes related to the error message or the specific task you are working with, as they may contain patches or workarounds.
  User Forums: Check SAP community forums or other user groups for similar issues and solutions shared by other users.
  
  By following these steps, you should be able to identify the cause of the error and implement a solution to resolve it.