How To Fix CM_EAM_TL_API091 - Key mismatch between service lines and text lines detected

SAP Error Message - Details

• Message type: E = Error

• Message class: CM_EAM_TL_API - Message class for eam task list API

• Message number: 091

• Message text: Key mismatch between service lines and text lines detected

What causes this issue?

Inconsistent import data was detected while long text processing for
task list with the following identifiers:
+,,Task list type: &1
+,,Key for task list group: &2
+,,Group counter: &3
+,,Subobject: &4
The key of the service package lines do not correspond to the key of the
corresponding text lines.
The most likely explanation is a mismatch between the API import
parameters IT_SPACK_LINES and IT_TEXT.
For every combination of key fields OUTLINE and SRV_LINES in parameter
IT_TEXT there must be an entry in parameter IT_SPACK_LINES.

System Response

The system stops longtext processing of the current task list.

How to fix this error?

Check the input values of the current API call.

Procedure for System Administrators

The system issues an error message and will not allow you to continue with this transaction until the error is resolved.

Error message extract from SAP system. Copyright SAP SE.

Smart SAP Assistant

• What is the cause and solution for SAP error message CM_EAM_TL_API091 - Key mismatch between service lines and text lines detected ?

  The SAP error message CM_EAM_TL_API091 indicates that there is a mismatch between the number of service lines and text lines in a transaction, typically when dealing with service management or maintenance orders. This error often arises in scenarios where you are trying to create or update a service order, and the system expects a certain number of text lines corresponding to the service lines, but the actual number does not match.
  Cause:
  
  Mismatch in Line Count: The primary cause of this error is that the number of service lines (e.g., items or services being billed) does not match the number of text lines (e.g., descriptions or notes associated with those items).
  Data Entry Errors: Manual data entry errors can lead to discrepancies between the service lines and text lines.
  Configuration Issues: There may be configuration settings in the SAP system that dictate how service and text lines should be handled, which could be misconfigured.
  Integration Issues: If data is being transferred from another system (e.g., through an interface), there may be issues with how the data is being mapped or transferred.
  
  Solution:
  
  Check Line Counts: Review the service order or transaction to ensure that the number of service lines matches the number of text lines. If there are more or fewer text lines than service lines, adjust accordingly.
  Correct Data Entry: If the mismatch is due to manual entry, correct the entries to ensure that they align properly.
  Review Configuration: Check the configuration settings in the SAP system related to service management and text handling. Ensure that they are set up correctly to handle the expected line counts.
  Debugging: If the issue persists, consider debugging the transaction to identify where the mismatch is occurring. This may involve looking at the underlying code or logic that processes the service and text lines.
  Consult Documentation: Refer to SAP documentation or notes related to this error message for any specific guidance or patches that may address the issue.
  Contact SAP Support: If you are unable to resolve the issue, consider reaching out to SAP support for assistance, especially if this is a recurring problem.
  
  Related Information:
  
  Transaction Codes: Familiarize yourself with relevant transaction codes that may be involved in service order processing, such as IW31 (Create Order), IW32 (Change Order), and IW33 (Display Order).
  SAP Notes: Search for SAP Notes related to CM_EAM_TL_API091 for any known issues or fixes.
  User Exits and BAdIs: If custom logic is implemented, check for any user exits or BAdIs that might affect how service and text lines are processed.
  
  By following these steps, you should be able to identify and resolve the cause of the CM_EAM_TL_API091 error in your SAP system.