How To Fix CLB2_CUST023 - &1 is initial for service provider &2

SAP Error Message - Details

• Message type: E = Error

• Message class: CLB2_CUST - Customizing: Messages for Admin, not End-User

• Message number: 023

• Message text: &1 is initial for service provider &2

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

Unfortunately, there isn't any extra information in this error notice.

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Smart SAP Assistant

• What is the cause and solution for SAP error message CLB2_CUST023 - &1 is initial for service provider &2 ?

  The SAP error message CLB2_CUST023 indicates that a specific configuration or data entry is missing for a service provider in the context of the SAP Customer Relationship Management (CRM) or SAP Cloud for Customer (C4C) systems. The message typically states that a certain field (denoted by &1) is initial (empty) for the specified service provider (denoted by &2).
  Cause:
  
  Missing Configuration: The service provider may not have been fully configured in the system. This could include missing entries in the relevant tables or settings.
  Data Entry Issues: There may be required fields that have not been filled out for the service provider, leading to the error.
  Inconsistent Data: The data for the service provider may be inconsistent or incomplete, which can trigger this error message.
  
  Solution:
  
  
  Check Service Provider Configuration:
  
  Navigate to the configuration settings for the service provider in the SAP system.
  Ensure that all required fields are filled out and that the service provider is properly set up.
  
  
  
  Review Required Fields:
  
  Identify which field (&1) is reported as initial and check if it is mandatory for the service provider (&2).
  Fill in the missing information in the relevant transaction or configuration area.
  
  
  
  Data Consistency Check:
  
  Run a consistency check for the service provider data to identify any discrepancies or missing entries.
  Correct any inconsistencies found during the check.
  
  
  
  Consult Documentation:
  
  Refer to SAP documentation or help resources for specific guidance on the service provider configuration and required fields.
  
  
  
  Contact Support:
  
  If the issue persists after checking the configuration and data, consider reaching out to SAP support for further assistance.
  
  
  
  Related Information:
  
  Transaction Codes: Depending on your SAP version, you may need to use specific transaction codes to access service provider settings (e.g., SPRO for configuration).
  SAP Notes: Check for any relevant SAP Notes that may address this specific error message or provide additional troubleshooting steps.
  User Roles and Authorizations: Ensure that the user has the necessary permissions to view and edit service provider configurations.
  
  By following these steps, you should be able to resolve the CLB2_CUST023 error and ensure that the service provider is correctly configured in your SAP system.