How To Fix CLB2_CUST012 - CLB2C_SERVICE overrules CLB2C_SERVICE for SP &1, service &2

SAP Error Message - Details

• Message type: E = Error

• Message class: CLB2_CUST - Customizing: Messages for Admin, not End-User

• Message number: 012

• Message text: CLB2C_SERVICE overrules CLB2C_SERVICE for SP &1, service &2

Self-Explanatory Message

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Smart SAP Assistant

• What is the cause and solution for SAP error message CLB2_CUST012 - CLB2C_SERVICE overrules CLB2C_SERVICE for SP &1, service &2 ?

  The SAP error message CLB2_CUST012 indicates that there is a conflict in the configuration of services in the SAP system. Specifically, the message states that the service CLB2C_SERVICE is being overruled for a specific service provider (SP) and service combination. This typically occurs in the context of the SAP Customer Relationship Management (CRM) or SAP Cloud for Customer (C4C) environments, where service management is crucial.
  Cause:
  The error usually arises due to one of the following reasons:
  
  Configuration Conflict: There may be conflicting settings in the service configuration for the specified service provider and service. This can happen if multiple entries exist for the same service with different settings.
  Customizations: Customizations or enhancements in the system may lead to overriding default settings, causing conflicts.
  Data Inconsistency: There might be inconsistencies in the master data related to the service provider or service.
  
  Solution:
  To resolve the error, you can follow these steps:
  
  
  Check Configuration:
  
  Navigate to the service configuration settings in the SAP system.
  Verify the entries for the specified service provider and service. Look for any duplicate or conflicting entries.
  
  
  
  Review Customizations:
  
  If there are custom developments or enhancements, review them to ensure they are not causing the conflict.
  Check if any custom logic is overriding the standard behavior.
  
  
  
  Data Consistency Check:
  
  Ensure that the master data for the service provider and service is consistent and correctly maintained.
  Look for any missing or incorrect entries that could lead to this error.
  
  
  
  Consult Documentation:
  
  Refer to SAP documentation or notes related to service configuration and error handling for further insights.
  
  
  
  Testing:
  
  After making changes, test the configuration to ensure that the error no longer occurs.
  
  
  
  SAP Support:
  
  If the issue persists, consider reaching out to SAP support for assistance. Provide them with the error details and any steps you have already taken.
  
  
  
  Related Information:
  
  Transaction Codes: You may need to use transaction codes like SPRO (for configuration) or SE11 (for data dictionary) to investigate the issue further.
  SAP Notes: Check for relevant SAP Notes that might address this specific error or provide additional troubleshooting steps.
  Community Forums: SAP Community and other forums can be helpful for finding similar issues faced by other users and their solutions.
  
  By following these steps, you should be able to identify and resolve the cause of the CLB2_CUST012 error in your SAP system.