How To Fix CLB2103 - Error when retrieving SSF certificate (sy-subrc = &1)

SAP Error Message - Details

• Message type: E = Error

• Message class: CLB2 - SAIL: Common messages

• Message number: 103

• Message text: Error when retrieving SSF certificate (sy-subrc = &1)

Self-Explanatory Message

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Smart SAP Assistant

• What is the cause and solution for SAP error message CLB2103 - Error when retrieving SSF certificate (sy-subrc = &1) ?

  The SAP error message CLB2103 indicates an issue with retrieving the SSF (Secure Store and Forward) certificate. This error typically arises when there is a problem with the configuration or availability of the SSF certificate in the SAP system.
  Cause:
  
  Missing SSF Certificate: The SSF certificate may not be installed or configured correctly in the SAP system.
  Incorrect Configuration: The SSF settings in the system profile or the transaction settings may be incorrect.
  Authorization Issues: The user or process attempting to retrieve the certificate may not have the necessary authorizations.
  Technical Issues: There may be underlying technical issues with the cryptographic libraries or the operating system.
  
  Solution:
  
  
  Check SSF Configuration:
  
  Go to transaction STRUST and check the SSF settings.
  Ensure that the SSF certificate is correctly configured and available.
  
  
  
  Install or Update SSF Certificate:
  
  If the SSF certificate is missing, you may need to install it. This can typically be done through the SAP GUI or by using the appropriate transaction codes.
  Ensure that the certificate is valid and not expired.
  
  
  
  Review Authorizations:
  
  Check the authorizations of the user or process that is trying to access the SSF certificate. Ensure that they have the necessary permissions.
  
  
  
  Check System Profile:
  
  Review the instance profile parameters related to SSF. Ensure that they are set correctly.
  Look for parameters like ssf/ssf_name and ssf/ssf_type.
  
  
  
  Check for Technical Issues:
  
  Ensure that the cryptographic libraries are correctly installed and configured on the server.
  Check the system logs (transaction SM21) for any related error messages that might provide more context.
  
  
  
  Consult SAP Notes:
  
  Search for relevant SAP Notes in the SAP Support Portal that might address this specific error or provide additional troubleshooting steps.
  
  
  
  Related Information:
  
  
  Transaction Codes: 
  
  STRUST: Used for managing SSL and SSF certificates.
  SM21: System log to check for errors.
  SU53: To check authorization issues.
  
  
  
  Documentation: Refer to SAP documentation on SSF and cryptographic services for detailed configuration steps.
  
  
  SAP Community: You can also check the SAP Community forums for discussions related to this error, as other users may have encountered and resolved similar issues.
  
  
  If the problem persists after following these steps, consider reaching out to SAP support for further assistance.