How To Fix CLB2045 - No entry found for platform type &1 and service root &2

SAP Error Message - Details

• Message type: E = Error

• Message class: CLB2 - SAIL: Common messages

• Message number: 045

• Message text: No entry found for platform type &1 and service root &2

What causes this issue?

You have tried to select the platform type and service root.

System Response

An exception was raised because the system could not find corresponding
entries in the tunnel's white list (Customizing table of the Social
Media Integration).

How to fix this error?

In Customizing, enter the missing entries for the platform type and the
OData service root.

Procedure for System Administrators

You can make entries in the white list of the REST tunnel. The tunnel
checks these entries before calling SAP Jam. For more information, see
Customizing activity
<DS:SIMG./UI2/JAM_REST_TUNNEL>Configure REST Tunnel</>.

Error message extract from SAP system. Copyright SAP SE.

Smart SAP Assistant

• What is the cause and solution for SAP error message CLB2045 - No entry found for platform type &1 and service root &2 ?

  The SAP error message CLB2045 indicates that there is no entry found for a specified platform type and service root in the context of the SAP Cloud Platform or SAP Business Technology Platform. This error typically arises when the system is trying to access a service or resource that has not been properly configured or registered.
  Cause:
  
  Missing Configuration: The platform type or service root specified in the request does not have a corresponding entry in the configuration tables.
  Incorrect Parameters: The parameters being passed (platform type and service root) may be incorrect or misspelled.
  Service Not Activated: The service you are trying to access may not be activated in the system.
  Authorization Issues: The user may not have the necessary permissions to access the specified service.
  
  Solution:
  
  
  Check Configuration:
  
  Verify that the platform type and service root are correctly configured in the system.
  Navigate to the relevant configuration settings in the SAP system to ensure that the entries exist.
  
  
  
  Correct Parameters:
  
  Double-check the parameters being passed in the request. Ensure that they match the expected values in the configuration.
  
  
  
  Activate Services:
  
  If the service is not activated, go to the SAP Fiori Launchpad or the relevant service activation area and activate the required service.
  
  
  
  Review Authorizations:
  
  Ensure that the user has the necessary authorizations to access the service. Check the roles and permissions assigned to the user.
  
  
  
  Consult Documentation:
  
  Refer to the official SAP documentation for the specific service you are trying to access. This may provide insights into required configurations and prerequisites.
  
  
  
  Check for Updates:
  
  Ensure that your SAP system is up to date with the latest patches and updates, as this may resolve any underlying issues.
  
  
  
  Related Information:
  
  SAP Notes: Search for relevant SAP Notes in the SAP Support Portal that may address this specific error or provide additional troubleshooting steps.
  Community Forums: Check SAP Community forums for discussions related to this error, as other users may have encountered and resolved similar issues.
  Logs and Traces: Review system logs and traces for more detailed error messages that may provide additional context for the issue.
  
  If the problem persists after following these steps, consider reaching out to SAP Support for further assistance.