How To Fix CLB103 - Error when retrieving SSF certificate (sy-subrc = &1)

SAP Error Message - Details

• Message type: E = Error

• Message class: CLB - SAIL: Common messages

• Message number: 103

• Message text: Error when retrieving SSF certificate (sy-subrc = &1)

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

Unfortunately, there isn't any extra information in this error notice.

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Smart SAP Assistant

• What is the cause and solution for SAP error message CLB103 - Error when retrieving SSF certificate (sy-subrc = &1) ?

  The SAP error message CLB103 indicates an issue with retrieving the SSF (Secure Store and Forward) certificate. This error typically arises when there is a problem with the configuration or availability of the SSF certificate in the SAP system.
  Cause:
  
  Missing SSF Certificate: The SSF certificate may not be installed or configured correctly in the SAP system.
  Incorrect Configuration: The SSF settings in the system may not be properly configured, leading to issues in accessing the certificate.
  Authorization Issues: The user or process trying to access the SSF certificate may not have the necessary authorizations.
  Technical Issues: There could be underlying technical issues, such as problems with the cryptographic library or the underlying operating system.
  
  Solution:
  
  
  Check SSF Configuration:
  
  Go to transaction STRUST and check the SSF settings.
  Ensure that the SSF certificate is correctly configured and available.
  
  
  
  Install/Update SSF Certificate:
  
  If the SSF certificate is missing, you may need to install it. This can typically be done through the SAP GUI or by using the appropriate tools provided by your operating system.
  
  
  
  Check Authorizations:
  
  Ensure that the user or process has the necessary authorizations to access the SSF certificate. You may need to adjust roles or permissions accordingly.
  
  
  
  Review System Logs:
  
  Check the system logs (transaction SM21) for any additional error messages or warnings that could provide more context about the issue.
  
  
  
  Consult Documentation:
  
  Refer to SAP documentation or notes related to SSF and cryptographic services for specific guidance on configuration and troubleshooting.
  
  
  
  Contact SAP Support:
  
  If the issue persists after checking the above points, consider reaching out to SAP support for further assistance.
  
  
  
  Related Information:
  
  
  Transaction Codes: 
  
  STRUST: Used to manage SSL and SSF certificates.
  SM21: System log for checking error messages and warnings.
  SU53: To check authorization issues after an error occurs.
  
  
  
  SAP Notes: Search for relevant SAP Notes in the SAP Support Portal that may address specific issues related to SSF certificates.
  
  
  Documentation: Review the SAP Security Guide for detailed information on configuring and managing SSF certificates.
  
  
  By following these steps, you should be able to identify and resolve the issue related to the CLB103 error message in your SAP system.