How To Fix CL_CRM_PS_4S056 - The eligibility index could not be created for at least one SSP

SAP Error Message - Details

• Message type: E = Error

• Message class: CL_CRM_PS_4S - Messages for Social Service

• Message number: 056

• Message text: The eligibility index could not be created for at least one SSP

What causes this issue?

In CRM 700 EhP2, the application table CRMD_PS_EL_INDEX stores index
information for all active SSP eligibility periods. During migration,
the system creates an entry in this table for every existing active SSP.

System Response

The eligibility index could not be created for at least one SSP.

How to fix this error?

Execute the program CRM_4S_3_MANUAL_MIGRATION and select the checkbox '
<LS>Update Eligible Index</>'.
If the error still occurs after executing the manual program run analyze
the error log or contact SAP support.

Procedure for System Administrators

The system issues an error message and will not allow you to continue with this transaction until the error is resolved.

Error message extract from SAP system. Copyright SAP SE.

Smart SAP Assistant

• What is the cause and solution for SAP error message CL_CRM_PS_4S056 - The eligibility index could not be created for at least one SSP ?

  The SAP error message CL_CRM_PS_4S056 indicates that the eligibility index could not be created for at least one Service Provider (SSP). This error typically arises in the context of SAP Customer Relationship Management (CRM) and can be related to issues with the configuration or data integrity of the service providers.
  Causes:
  
  Missing or Incomplete Data: The service provider may not have all the necessary data or configurations set up in the system.
  Incorrect Configuration: There may be issues with the configuration of the eligibility index or the service provider settings.
  Authorization Issues: The user may not have the necessary authorizations to create or modify the eligibility index.
  Technical Issues: There could be underlying technical issues, such as database inconsistencies or system performance problems.
  Custom Code or Enhancements: If there are custom developments or enhancements in the system, they might interfere with the standard process.
  
  Solutions:
  
  Check Data Completeness: Ensure that all required data for the service provider is complete and correctly maintained in the system.
  Review Configuration: Verify the configuration settings for the eligibility index and the service provider. Make sure that all necessary parameters are correctly set.
  Authorization Check: Ensure that the user has the appropriate authorizations to perform the operation. You may need to consult with your security team to verify this.
  System Logs: Check the system logs (transaction SLG1) for any additional error messages or warnings that could provide more context about the issue.
  Recreate the Index: If the eligibility index was previously created and is now causing issues, try deleting and recreating it.
  Consult SAP Notes: Look for relevant SAP Notes that may address this specific error. SAP frequently releases notes that provide fixes or workarounds for known issues.
  Contact SAP Support: If the issue persists after trying the above solutions, consider reaching out to SAP Support for further assistance.
  
  Related Information:
  
  Transaction Codes: Familiarize yourself with relevant transaction codes such as CRMD_ORDER, CRMD_ORDERADM_H, or others related to service provider management.
  Documentation: Review SAP documentation related to CRM service management and eligibility index creation for more detailed guidance.
  Community Forums: Check SAP Community forums or other user groups for similar issues and solutions shared by other users.
  
  By following these steps, you should be able to identify the root cause of the error and implement a suitable solution.