How To Fix CL_CRM_PS_4S056 - The eligibility index could not be created for at least one SSP

CL_CRM_PS_4S056 - Overview

• Message type: E = Error

• Message class: CL_CRM_PS_4S - Messages for Social Service

• Message number: 056

• Message text: The eligibility index could not be created for at least one SSP

What causes this issue?

In CRM 700 EhP2, the application table CRMD_PS_EL_INDEX stores index
information for all active SSP eligibility periods. During migration,
the system creates an entry in this table for every existing active SSP.

System Response

The eligibility index could not be created for at least one SSP.

How to fix this error?

Execute the program CRM_4S_3_MANUAL_MIGRATION and select the checkbox '
<LS>Update Eligible Index</>'.
If the error still occurs after executing the manual program run analyze
the error log or contact SAP support.

Procedure for System Administrators

The system issues an error message and will not allow you to continue with this transaction until the error is resolved.

Error message extract from SAP system. Copyright SAP SE.

Smart SAP Assistant

• What is the cause and solution for SAP error message CL_CRM_PS_4S056 - The eligibility index could not be created for at least one SSP ?

  The SAP error message CL_CRM_PS_4S056 indicates that the eligibility index could not be created for at least one Service Provider (SSP). This error typically arises in the context of SAP Customer Relationship Management (CRM) and can be related to issues with the configuration or data integrity of the service providers.
  Causes:
  
  Missing or Incomplete Data: The service provider may not have all the necessary data or configurations set up in the system.
  Incorrect Configuration: There may be issues with the configuration of the eligibility index or the service provider settings.
  Authorization Issues: The user may not have the necessary authorizations to create or modify the eligibility index.
  Technical Issues: There could be underlying technical issues, such as database inconsistencies or system performance problems.
  Custom Code or Enhancements: If there are custom developments or enhancements in the system, they might interfere with the standard process.
  
  Solutions:
  
  Check Data Completeness: Ensure that all required data for the service provider is