How To Fix CL_CRM_PS_4S020 - Payment information for item &1 is missing

SAP Error Message - Details

• Message type: E = Error

• Message class: CL_CRM_PS_4S - Messages for Social Service

• Message number: 020

• Message text: Payment information for item &1 is missing

What causes this issue?

The system administrator has not defined the correct Customizing for the
payment family, item category, or posting area in the ERP system. Or,
the system administrator has not defined the ERP contract account data
or bank data of the business partner for the determined contract account
category.

System Response

The payment information or contract account data of the business partner
in the ERP system cannot be distributed to the CRM system.

How to fix this error?

The system issues an error message and will not allow you to continue with this transaction until the error is resolved.

Procedure for System Administrators

Define the Customizing for the payment family, item category, or posting
area in the ERP system. Or, define the ERP contract account data or bank
data for the business partner whose payment information is missing.

Error message extract from SAP system. Copyright SAP SE.

Smart SAP Assistant

• What is the cause and solution for SAP error message CL_CRM_PS_4S020 - Payment information for item &1 is missing ?

  The SAP error message CL_CRM_PS_4S020 indicates that payment information for a specific item is missing in the system. This error typically arises in the context of CRM (Customer Relationship Management) and can affect processes such as billing, invoicing, or payment processing.
  Cause:
  
  Missing Payment Data: The most common cause is that the payment information for the specified item (denoted by &1) has not been entered or is incomplete.
  Configuration Issues: There may be configuration issues in the CRM system that prevent the payment information from being correctly processed or displayed.
  Data Transfer Issues: If data is being transferred from another system (like ERP), there may have been an error in the data transfer process that resulted in missing payment information.
  Incomplete Document: The document related to the item may not have been fully completed or saved, leading to missing payment details.
  
  Solution:
  
  Check Payment Information: Verify that the payment information for the item in question is correctly entered in the system. This includes checking the payment terms, payment method, and any other relevant details.
  Review Document Status: Ensure that the document related to the item is complete and has been saved properly. If it is in a draft state, complete and save it.
  Configuration Review: If the issue persists, review the configuration settings in the CRM system to ensure that payment processing is set up correctly.
  Data Transfer Validation: If the data is being transferred from another system, check the transfer logs for any errors and ensure that all necessary data has been transferred correctly.
  Consult Documentation: Refer to SAP documentation or help resources for specific guidance on handling this error message.
  Contact Support: If you are unable to resolve the issue, consider reaching out to your SAP support team or consulting with an SAP expert for further assistance.
  
  Related Information:
  
  Transaction Codes: Familiarize yourself with relevant transaction codes that may help in troubleshooting, such as CRM_ORDER, CRM_INVOICING, or CRM_BILLING.
  SAP Notes: Check for any SAP Notes related to this error message, as they may provide additional insights or patches that can resolve the issue.
  User Roles and Authorizations: Ensure that the user has the necessary roles and authorizations to view and edit payment information in the system.
  
  By following these steps, you should be able to identify and resolve the issue related to the missing payment information for the specified item.