How To Fix CL_CRM_PS_4S002 - Items are not within the decision period

SAP Error Message - Details

• Message type: E = Error

• Message class: CL_CRM_PS_4S - Messages for Social Service

• Message number: 002

• Message text: Items are not within the decision period

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

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Smart SAP Assistant

• What is the cause and solution for SAP error message CL_CRM_PS_4S002 - Items are not within the decision period ?

  The SAP error message CL_CRM_PS_4S002 indicates that certain items are not within the decision period. This error typically arises in the context of CRM (Customer Relationship Management) processes, particularly when dealing with sales orders, quotations, or service requests.
  Cause:
  The error usually occurs due to one of the following reasons:
  
  
  Decision Period Configuration: The decision period for the items in question may not be set correctly in the system. This could be due to the configuration settings in the CRM system that define the time frame within which certain actions can be taken.
  
  
  Item Status: The status of the items may not allow for the action you are trying to perform. For example, if the items are in a status that does not permit changes or updates, you may encounter this error.
  
  
  Date Settings: The dates associated with the items (such as validity dates, delivery dates, etc.) may fall outside the allowed decision period.
  
  
  Business Rules: There may be specific business rules or logic implemented in the system that restrict actions based on the timing of the items.
  
  
  Solution:
  To resolve the error, you can take the following steps:
  
  
  Check Configuration: Review the configuration settings related to the decision period in the CRM system. Ensure that the decision period is set correctly for the items you are working with.
  
  
  Review Item Status: Check the status of the items involved. If the status does not allow for the action you are trying to perform, you may need to change the status or take a different action.
  
  
  Validate Dates: Ensure that the dates associated with the items are within the allowed decision period. If necessary, adjust the dates to fall within the acceptable range.
  
  
  Consult Documentation: Refer to the SAP documentation or help resources for specific details on the decision period settings and how they apply to your scenario.
  
  
  Contact Support: If you are unable to resolve the issue through the above steps, consider reaching out to your SAP support team or consulting with an SAP expert who can provide more tailored assistance.
  
  
  Related Information:
  
  Transaction Codes: Familiarize yourself with relevant transaction codes that may help you navigate the CRM system and check configurations (e.g., SPRO for configuration settings).
  SAP Notes: Search for SAP Notes related to this error message in the SAP Support Portal, as there may be specific patches or updates that address this issue.
  User Forums: Engage with SAP community forums or user groups where similar issues may have been discussed, and solutions shared.
  
  By following these steps, you should be able to identify the root cause of the error and implement a suitable solution.