How To Fix CIC_IB000 - No IBase components exist for partner & for the specified function

CIC_IB000 - Overview

• Message type: E = Error

• Message class: CIC_IB - Message for the IBase Within CIC

• Message number: 000

• Message text: No IBase components exist for partner & for the specified function

What causes this issue?

No installed base components could be found for the combination of
partner number and partner function that you entered.

System Response

The system issues an error message and will not allow you to continue with this transaction until the error is resolved.

How to fix this error?

Procedure for System Administrators

Error message extract from SAP system. Copyright SAP SE.

Smart SAP Assistant

• What is the cause and solution for SAP error message CIC_IB000 - No IBase components exist for partner & for the specified function ?

  The SAP error message CIC_IB000 indicates that there are no IBase (Installation Base) components available for the specified partner and function in the context of SAP Customer Interaction Center (CIC). This error typically arises when trying to perform actions related to service management, such as creating service orders or managing service requests, where the system expects to find IBase components associated with a specific business partner.
  Causes:
  
  Missing IBase Components: The most common cause is that there are no IBase components created for the specified partner in the system.
  Incorrect Partner Data: The partner data being used may not be correctly set up or may not correspond to any existing IBase components.
  Functionality Restrictions: The function you are trying to perform may require specific IBase components that are not available for the partner.
  
  Configuration Issues: There may be configuration issues in the system that prevent the correct retrieval of IBase components.
  
  Solutions:
  
  
  Create IBase Components:
  
  Navigate to the