CI_DRAFTPRD_MESSAGE828 - The Laboratory/Office is locked and cannot be used

SAP Error Message - Details

• Message type: E = Error

• Message class: CI_DRAFTPRD_MESSAGE -

• Message number: 828

• Message text: The Laboratory/Office is locked and cannot be used

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

Unfortunately, there isn't any extra information in this error notice.

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Smart SAP Assistant

• What is the cause and solution for SAP error message CI_DRAFTPRD_MESSAGE828 - The Laboratory/Office is locked and cannot be used ?

  The SAP error message CI_DRAFTPRD_MESSAGE828, which states "The Laboratory/Office is locked and cannot be used," typically occurs in the context of SAP's laboratory or quality management modules. This error indicates that the specific laboratory or office you are trying to access or use is currently locked, preventing any operations from being performed.
  Causes:
  
  User Locking: The laboratory or office may be locked by another user who is currently working on it.
  System Lock: The system may have a lock in place due to ongoing processes or transactions that are being executed.
  Configuration Settings: There may be specific configuration settings that restrict access to the laboratory or office based on certain criteria (e.g., status, time, etc.).
  Maintenance Activities: The laboratory or office may be undergoing maintenance or updates, leading to a temporary lock.
  
  Solutions:
  
  Check User Locks: Verify if another user is currently using the laboratory or office. If so, you may need to wait until they finish their work.
  Release Locks: If you have the necessary permissions, you can check for and release any locks on the laboratory or office using transaction codes like SM12 (to view and delete user locks).
  Contact Administrator: If you are unable to resolve the issue, contact your SAP system administrator or support team. They can provide insights into whether the lock is due to system settings or maintenance.
  Review Configuration: Check the configuration settings related to the laboratory or office to ensure that there are no restrictions preventing access.
  Wait for Maintenance: If the lock is due to maintenance activities, you may need to wait until the maintenance is completed.
  
  Related Information:
  
  Transaction Codes: Familiarize yourself with relevant transaction codes such as SM12 (to manage locks), SM21 (to view system logs), and SU53 (to analyze authorization issues).
  Documentation: Refer to SAP documentation or help files related to the specific module you are working with (e.g., Quality Management, Laboratory Management).
  User Roles and Permissions: Ensure that your user role has the necessary permissions to access the laboratory or office in question.
  
  If the issue persists after trying the above solutions, it may be beneficial to escalate the matter to SAP support for further assistance.