How To Fix CI_DRAFTBP_MESSAGE021 - At least one Customer Role required to maintain Additional Information

SAP Error Message - Details

• Message type: E = Error

• Message class: CI_DRAFTBP_MESSAGE - Message class for Draft persistency in Customer and Supplier

• Message number: 021

• Message text: At least one Customer Role required to maintain Additional Information

Self-Explanatory Message

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Smart SAP Assistant

• What is the cause and solution for SAP error message CI_DRAFTBP_MESSAGE021 - At least one Customer Role required to maintain Additional Information ?

  The SAP error message CI_DRAFTBP_MESSAGE021 indicates that when trying to maintain additional information for a Business Partner (BP) in the system, at least one customer role must be assigned to the Business Partner. This error typically occurs in the context of managing Business Partners in SAP S/4HANA or SAP Business Suite, particularly when dealing with customer-related data.
  Cause:
  The error arises when:
  
  You are trying to maintain additional information for a Business Partner that does not have any customer roles assigned.
  The system requires at least one customer role (e.g., FLCU00 for general customer data) to be present in order to proceed with maintaining additional information.
  
  Solution:
  To resolve this error, you need to ensure that the Business Partner has at least one customer role assigned. Here are the steps to do this:
  
  
  Access the Business Partner Maintenance:
  
  Go to the transaction code BP in the SAP GUI or use the relevant Fiori app for Business Partner maintenance.
  
  
  
  Select the Business Partner:
  
  Enter the Business Partner number you are trying to maintain and select it.
  
  
  
  Check Roles:
  
  Navigate to the "Roles" tab to see the roles currently assigned to the Business Partner.
  
  
  
  Add Customer Role:
  
  If there are no customer roles assigned, you need to add one. Click on the "Add Role" button and select a relevant customer role (e.g., FLCU00 for general customer data).
  Fill in the required information for the customer role.
  
  
  
  Save Changes:
  
  After assigning the customer role and entering the necessary details, save your changes.
  
  
  
  Retry Maintaining Additional Information:
  
  Once the customer role is assigned, try to maintain the additional information again.
  
  
  
  Related Information:
  
  Business Partner Roles: In SAP, Business Partners can have multiple roles (e.g., customer, vendor, employee). Each role has specific data and attributes associated with it.
  Role Customization: If you need to create or customize roles, you can do this in the SAP Customizing Implementation Guide (IMG) under Cross-Application Components > Master Data > Business Partner > Business Partner Roles.
  Authorization: Ensure that you have the necessary authorizations to modify Business Partner roles and data.
  
  If you continue to experience issues after following these steps, it may be helpful to check for any additional configuration settings or consult with your SAP Basis or functional team for further assistance.