How To Fix CG013 - Incorrect printer type

SAP Error Message - Details

• Message type: E = Error

• Message class: CG - VarChart graphic (network, hierarchy, Gantt chart)

• Message number: 013

• Message text: Incorrect printer type

What causes this issue?

You want to print in Postscript, but have not selected a Postscript
printer.

System Response

Processing stops.

How to fix this error?

Restart the print function and select a Postscript printer.

Error message extract from SAP system. Copyright SAP SE.

Smart SAP Assistant

• What is the cause and solution for SAP error message CG013 - Incorrect printer type ?

  The SAP error message CG013, which indicates "Incorrect printer type," typically arises when there is a mismatch between the printer configuration in the SAP system and the actual printer being used. This can occur due to various reasons, such as incorrect printer settings, unsupported printer types, or misconfigured output devices.
  Causes of CG013 Error
  
  Incorrect Printer Configuration: The printer type defined in the SAP system does not match the actual printer being used.
  Unsupported Printer Type: The printer type selected in SAP may not be supported by the printer hardware.
  Missing or Incorrect Device Type: The device type assigned to the printer in SAP may be missing or incorrectly configured.
  Network Issues: If the printer is networked, there may be connectivity issues preventing SAP from communicating with the printer.
  User Authorization: The user may not have the necessary authorizations to access the specified printer.
  
  Solutions to CG013 Error
  
  
  Check Printer Configuration:
  
  Go to transaction code SPAD (Spool Administration).
  Verify the configuration of the printer in question. Ensure that the device type matches the actual printer being used.
  
  
  
  Verify Device Type:
  
  In the SPAD transaction, check the device type assigned to the printer. Make sure it corresponds to a valid and supported printer type.
  If necessary, change the device type to one that is compatible with the printer.
  
  
  
  Test Printer Connectivity:
  
  Ensure that the printer is powered on and connected to the network.
  Try printing a test page from the printer itself or from another application to confirm it is functioning correctly.
  
  
  
  Check User Authorizations:
  
  Ensure that the user has the necessary authorizations to access and use the printer. This can be checked in the user profile settings.
  
  
  
  Update Printer Drivers:
  
  If the printer has been recently updated or changed, ensure that the correct drivers are installed and configured in the SAP system.
  
  
  
  Consult SAP Notes:
  
  Check the SAP Support Portal for any relevant SAP Notes that may address specific issues related to the CG013 error.
  
  
  
  Related Information
  
  
  Transaction Codes:
  
  SPAD: Spool Administration
  SP01: Spool Request Overview
  SU01: User Maintenance (to check user authorizations)
  
  
  
  Documentation: Refer to SAP documentation for detailed information on printer configuration and troubleshooting.
  
  
  SAP Community: Engage with the SAP Community forums for insights and solutions from other users who may have encountered similar issues.
  
  
  By following these steps, you should be able to identify and resolve the cause of the CG013 error in your SAP system.