How To Fix CFG_GW_BCW021 - Failed to download the issues related with you

SAP Error Message - Details

• Message type: E = Error

• Message class: CFG_GW_BCW -

• Message number: 021

• Message text: Failed to download the issues related with you

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

Unfortunately, there isn't any extra information in this error notice.

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Smart SAP Assistant

• What is the cause and solution for SAP error message CFG_GW_BCW021 - Failed to download the issues related with you ?

  The SAP error message CFG_GW_BCW021, which indicates "Failed to download the issues related with you," typically arises in the context of SAP Fiori applications or SAP Gateway services. This error can occur due to various reasons, including issues with the backend system, network problems, or configuration errors.
  Causes:
  
  Network Issues: There may be connectivity problems between the SAP Fiori front-end server and the back-end system.
  Authorization Issues: The user may not have the necessary authorizations to access the data or services.
  Service Configuration: The OData service might not be properly configured or activated in the SAP Gateway.
  Backend System Errors: There could be issues in the backend system that prevent data retrieval.
  Data Model Issues: Problems with the underlying data model or data inconsistencies can also lead to this error.
  
  Solutions:
  
  Check Network Connectivity: Ensure that there is proper network connectivity between the front-end and back-end systems. You can use tools like ping or telnet to test connectivity.
  Verify Authorizations: Check the user roles and authorizations to ensure that the user has the necessary permissions to access the required data.
  Activate OData Services: Go to the SAP Gateway Service Builder (transaction code /IWFND/MAINT_SERVICE) and ensure that the relevant OData services are activated.
  Check Backend Logs: Review the backend system logs (transaction codes like SLG1 for application logs) for any errors or warnings that might provide more context on the issue.
  Test OData Service: Use the SAP Gateway Client (transaction code /IWFND/GW_CLIENT) to test the OData service directly and see if it returns the expected results.
  Review Configuration: Ensure that the configuration settings for the SAP Gateway and the Fiori application are correct.
  Consult SAP Notes: Check the SAP Support Portal for any relevant SAP Notes that might address this specific error or provide patches.
  
  Related Information:
  
  SAP Fiori Launchpad: If you are using the Fiori Launchpad, ensure that the launchpad is correctly configured and that the tiles are set up properly.
  SAP Gateway: Familiarize yourself with the SAP Gateway architecture and how it interacts with Fiori applications.
  SAP Community: Consider searching or posting in the SAP Community forums for additional insights or similar experiences from other users.
  
  If the issue persists after trying the above solutions, it may be beneficial to engage with your SAP support team or consult with SAP directly for further assistance.