How To Fix /CFG/UI_BCW807 - Failed to get issue details

SAP Error Message - Details

• Message type: E = Error

• Message class: /CFG/UI_BCW -

• Message number: 807

• Message text: Failed to get issue details

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

Unfortunately, there isn't any extra information in this error notice.

What else can you do?

First, use our AnswerBot below to get a possible cause and solution (requires a premium subscription).

Also, review the in-depth Common Questions & Answers listed below; you could discover a solution there or be able to connect with others who have faced similar challenges.

You can also try searching the SAP support portal (support.sap.com) but you need a special user ID to access it. It is possible that an SAP support note exists that provides additional details about the mistake or even steps for fixing it.

Smart SAP Assistant

• What is the cause and solution for SAP error message /CFG/UI_BCW807 - Failed to get issue details ?

  The SAP error message /CFG/UI_BCW807 Failed to get issue details typically indicates a problem with retrieving issue details in the SAP system, often related to the Business Configuration Workbench (BCW) or the configuration of the system itself. Here are some potential causes, solutions, and related information for this error:
  Causes:
  
  Authorization Issues: The user may not have the necessary authorizations to access the issue details.
  System Configuration: There may be a misconfiguration in the Business Configuration Workbench or related components.
  Data Consistency: There could be inconsistencies or missing data in the underlying tables that store issue details.
  Network Issues: Temporary network issues or connectivity problems with the SAP server can lead to this error.
  System Performance: If the system is under heavy load, it may fail to retrieve data in a timely manner.
  
  Solutions:
  
  Check Authorizations: Ensure that the user has the appropriate roles and authorizations to access the Business Configuration Workbench and issue details.
  Review Configuration: Check the configuration settings in the Business Configuration Workbench to ensure everything is set up correctly.
  Data Consistency Check: Run consistency checks on the relevant tables to identify and resolve any data issues.
  Network Troubleshooting: Verify network connectivity and ensure that there are no issues with the SAP server.
  System Performance Monitoring: Monitor system performance and check for any bottlenecks. If the system is slow, consider optimizing performance or scheduling tasks during off-peak hours.
  SAP Notes: Check for any relevant SAP Notes or patches that may address this specific error. SAP frequently releases updates that can resolve known issues.
  
  Related Information:
  
  SAP Support: If the issue persists, consider reaching out to SAP Support for assistance. They can provide more detailed diagnostics and solutions based on the specific system configuration.
  Transaction Codes: Familiarize yourself with relevant transaction codes such as SPRO (for configuration) and SU53 (to check authorization issues).
  Logs and Traces: Review system logs and traces for more detailed error messages that can provide additional context for troubleshooting.
  
  By following these steps, you should be able to identify and resolve the issue related to the error message /CFG/UI_BCW807 Failed to get issue details.