How To Fix /CFG/CTXE_MSG811 - Locked key extraction failed.

SAP Error Message - Details

• Message type: E = Error

• Message class: /CFG/CTXE_MSG -

• Message number: 811

• Message text: Locked key extraction failed.

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

Unfortunately, there isn't any extra information in this error notice.

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Smart SAP Assistant

• What is the cause and solution for SAP error message /CFG/CTXE_MSG811 - Locked key extraction failed. ?

  The SAP error message /CFG/CTXE_MSG811 Locked key extraction failed typically occurs in the context of SAP's Central Key Management (CKM) or when dealing with cryptographic keys. This error indicates that the system was unable to extract a locked key, which can happen for several reasons.
  Causes:
  
  Key Locking: The key you are trying to extract is locked, either due to security policies or because it has been manually locked by an administrator.
  Authorization Issues: The user or process attempting to extract the key may not have the necessary authorizations to access or unlock the key.
  Configuration Issues: There may be misconfigurations in the key management settings or the environment that prevent the extraction of the key.
  System Errors: There could be underlying system errors or issues with the database that are preventing the key extraction process.
  
  Solutions:
  
  Unlock the Key: If you have the necessary permissions, you can unlock the key using the appropriate transaction codes or tools in SAP. This usually involves navigating to the key management area and changing the status of the key.
  Check Authorizations: Ensure that the user or process has the required authorizations to access the key. You may need to consult with your SAP security team to verify and adjust roles and permissions.
  Review Configuration: Check the configuration settings related to key management in your SAP system. Ensure that all settings are correct and that there are no discrepancies.
  Consult Logs: Look at the system logs (transaction SM21) and the application logs (transaction SLG1) for any additional error messages or warnings that could provide more context about the failure.
  SAP Notes: Search for relevant SAP Notes in the SAP Support Portal that may address this specific error. SAP frequently updates their knowledge base with solutions for known issues.
  Contact SAP Support: If the issue persists and you cannot resolve it, consider reaching out to SAP Support for assistance. Provide them with detailed information about the error, including any logs or screenshots.
  
  Related Information:
  
  Transaction Codes: Familiarize yourself with relevant transaction codes such as STRUST (for SSL and key management) and SM21 (for system logs).
  Documentation: Review SAP documentation related to Central Key Management and cryptographic services for best practices and troubleshooting steps.
  Security Policies: Ensure that your organization's security policies regarding key management are being followed, as these can impact key accessibility.
  
  By following these steps, you should be able to diagnose and resolve the /CFG/CTXE_MSG811 Locked key extraction failed error in your SAP environment.