How To Fix /CFG/CCP036 - Step &1 has been locked by user &2

SAP Error Message - Details

• Message type: E = Error

• Message class: /CFG/CCP -

• Message number: 036

• Message text: Step &1 has been locked by user &2

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

Unfortunately, there isn't any extra information in this error notice.

What else can you do?

First, use our AnswerBot below to get a possible cause and solution (requires a premium subscription).

Also, review the in-depth Common Questions & Answers listed below; you could discover a solution there or be able to connect with others who have faced similar challenges.

You can also try searching the SAP support portal (support.sap.com) but you need a special user ID to access it. It is possible that an SAP support note exists that provides additional details about the mistake or even steps for fixing it.

Smart SAP Assistant

• What is the cause and solution for SAP error message /CFG/CCP036 - Step &1 has been locked by user &2 ?

  The SAP error message /CFG/CCP036 Step &1 has been locked by user &2 typically indicates that a particular configuration step in the SAP system is currently locked by another user. This can happen in various scenarios, such as when a user is editing a configuration step in the Customizing or when a transaction is being processed.
  Cause:
  
  Concurrent Access: Another user is currently working on the same configuration step, which prevents other users from making changes.
  Session Timeout: A previous session may not have been properly closed, leaving the step locked.
  System Error: Occasionally, system errors or crashes can leave locks in place.
  
  Solution:
  
  Wait and Retry: If the lock is temporary, waiting for the other user to finish their work may resolve the issue.
  Identify the User: Use transaction SM12 (Lock Entries) to check which user has locked the step. You can search for the specific lock entry related to the step in question.
  Release the Lock: If you have the necessary authorizations, you can manually delete the lock entry in SM12. However, this should be done with caution and ideally after confirming with the user who holds the lock.
  Contact the User: If you identify the user who has the lock, you can reach out to them to see if they can release it or if they are done with their changes.
  Check for Background Jobs: Sometimes, background jobs may hold locks. Check transaction SM37 to see if any jobs are running that might be causing the lock.
  System Restart: In rare cases, a system restart may be necessary to clear persistent locks, but this should be done as a last resort and typically requires coordination with your Basis team.
  
  Related Information:
  
  Transaction Codes:
  
  SM12: To view and manage lock entries.
  SM37: To check for background jobs that might be holding locks.
  SE11: To check the data dictionary for the specific step if needed.
  
  
  User Authorizations: Ensure that you have the necessary authorizations to view and manage locks in the system.
  Documentation: Refer to SAP Notes or the official SAP Help Portal for more detailed information on handling locks and troubleshooting.
  
  Always ensure to follow your organization's policies and procedures when dealing with locks and user sessions in SAP.