How To Fix /CFG/APPL_CFGSOL704 - The system did not find any notes that match expired users

SAP Error Message - Details

• Message type: E = Error

• Message class: /CFG/APPL_CFGSOL -

• Message number: 704

• Message text: The system did not find any notes that match expired users

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

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Smart SAP Assistant

• What is the cause and solution for SAP error message /CFG/APPL_CFGSOL704 - The system did not find any notes that match expired users ?

  The SAP error message /CFG/APPL_CFGSOL704 indicates that the system did not find any notes that match expired users. This typically occurs in the context of user management and configuration within the SAP system, particularly when dealing with user accounts that have expired or are no longer valid.
  Cause:
  
  Expired User Accounts: The primary cause of this error is that there are user accounts in the system that have expired. This can happen if user accounts are not maintained properly or if there are policies in place that automatically expire accounts after a certain period of inactivity.
  Missing Notes: The system is unable to find any relevant SAP Notes that address the issue of expired users, which may indicate a lack of updates or patches that could resolve related problems.
  Configuration Issues: There may be configuration settings in the system that are not aligned with the current user management policies, leading to this error.
  
  Solution:
  
  Check User Status: Review the user accounts in the system to identify any that are expired. You can do this by navigating to the user management transaction (e.g., SU01) and checking the validity dates of user accounts.
  Reactivate or Delete Expired Users: Depending on your organization's policy, you can either reactivate expired users or delete them if they are no longer needed. To reactivate, you can adjust the validity dates in the user profile.
  Update SAP Notes: Ensure that your SAP system is up to date with the latest patches and notes. You can check the SAP Support Portal for any relevant notes that may address user management issues.
  Review Configuration Settings: Check the configuration settings related to user management and ensure they are set correctly. This may involve reviewing profiles, roles, and authorization settings.
  Consult SAP Documentation: If the issue persists, refer to SAP documentation or the SAP Community for additional guidance on handling expired users and related error messages.
  
  Related Information:
  
  SAP Notes: Regularly check for SAP Notes related to user management and expired accounts. You can use transaction SNOTE to implement any relevant notes.
  User Management Best Practices: Implement best practices for user management, including regular audits of user accounts, to prevent issues related to expired accounts.
  SAP Community: Engage with the SAP Community for insights and solutions from other users who may have encountered similar issues.
  
  If the problem continues after following these steps, consider reaching out to SAP support for further assistance.