How To Fix /CFG/ACTIVATION306 - Ticket can only be created if error-messages exist in log

SAP Error Message - Details

• Message type: E = Error

• Message class: /CFG/ACTIVATION -

• Message number: 306

• Message text: Ticket can only be created if error-messages exist in log

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

Unfortunately, there isn't any extra information in this error notice.

What else can you do?

First, use our AnswerBot below to get a possible cause and solution (requires a premium subscription).

Also, review the in-depth Common Questions & Answers listed below; you could discover a solution there or be able to connect with others who have faced similar challenges.

You can also try searching the SAP support portal (support.sap.com) but you need a special user ID to access it. It is possible that an SAP support note exists that provides additional details about the mistake or even steps for fixing it.

Smart SAP Assistant

• What is the cause and solution for SAP error message /CFG/ACTIVATION306 - Ticket can only be created if error-messages exist in log ?

  The SAP error message /CFG/ACTIVATION306 indicates that a ticket can only be created if there are error messages present in the log. This typically occurs in the context of configuration or activation processes within SAP, particularly when dealing with configuration settings or transport requests.
  Cause:
  
  No Error Messages: The primary cause of this error is that there are no error messages logged in the system that would warrant the creation of a support ticket. The system expects to have some logged errors to provide context for the ticket.
  Configuration Issues: There may be issues in the configuration that prevent error messages from being generated or logged properly.
  System State: The system might be in a state where it has not encountered any issues that would generate error messages, leading to the inability to create a ticket.
  
  Solution:
  
  Check Logs: Review the relevant logs (such as the application log or system log) to see if there are any error messages that can be referenced. You can use transaction codes like SLG1 (Application Log) to check for logs related to your specific application or process.
  Generate Errors: If you are in a testing or development environment, you might need to intentionally trigger an error to generate log entries. This can help in creating a ticket with relevant information.
  Configuration Review: Review the configuration settings to ensure that they are set up correctly. If there are known issues or misconfigurations, address those to generate appropriate error messages.
  Consult Documentation: Check SAP documentation or notes related to the specific configuration or module you are working with. There may be known issues or additional steps required to generate error messages.
  Contact Support: If you are unable to resolve the issue, consider reaching out to SAP support with details of your configuration and the steps you have taken. They may provide insights or additional troubleshooting steps.
  
  Related Information:
  
  Transaction Codes: Familiarize yourself with relevant transaction codes such as SLG1 (for application logs), ST22 (for dump analysis), and SM21 (for system logs).
  SAP Notes: Search for SAP Notes related to the specific error message or the configuration you are working with. SAP Notes often contain solutions or workarounds for known issues.
  Community Forums: Engage with SAP community forums or user groups where similar issues may have been discussed. Other users may have encountered the same error and can provide insights.
  
  By following these steps, you should be able to address the /CFG/ACTIVATION306 error and successfully create a support ticket if necessary.