How To Fix >CFC065 - One or more clarification cases are locked by different users

SAP Error Message - Details

• Message type: E = Error

• Message class: >CFC -

• Message number: 065

• Message text: One or more clarification cases are locked by different users

Self-Explanatory Message

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Smart SAP Assistant

• What is the cause and solution for SAP error message >CFC065 - One or more clarification cases are locked by different users ?

  The SAP error message CFC065 indicates that one or more clarification cases are locked by different users. This typically occurs in the context of the SAP Controlling (CO) module, particularly when dealing with cost center accounting or internal orders, where multiple users may be trying to access or modify the same data simultaneously.
  Cause:
  
  
  Concurrent Access: The primary cause of this error is that another user has locked the clarification case you are trying to access. This can happen if:
  
  Another user is currently editing the same clarification case.
  A previous session did not close properly, leaving the case locked.
  A user has intentionally locked the case for their work.
  
  
  
  System Configuration: Sometimes, the system configuration regarding locking mechanisms may lead to this issue, especially if the locking strategy is not well-defined.
  
  
  Solution:
  
  
  Check User Locks:
  
  Use transaction code SM12 to check for user locks. This transaction allows you to see which users have locked which objects. You can identify the user who has locked the clarification case and coordinate with them to resolve the issue.
  
  
  
  Wait and Retry:
  
  If the lock is temporary (e.g., the other user is actively working on the case), you may need to wait until they finish and release the lock.
  
  
  
  Contact the User:
  
  If you identify the user who has the lock, you can reach out to them to see if they can release the lock or if they are done with their work.
  
  
  
  Release Locks:
  
  If necessary, and if you have the appropriate authorizations, you can manually release the lock using transaction SM12. However, this should be done with caution, as it may disrupt the other user's work.
  
  
  
  System Administrator:
  
  If the issue persists or if you are unable to resolve it, contact your SAP system administrator for further assistance. They may need to investigate the locking behavior or check for any underlying issues in the system.
  
  
  
  Related Information:
  
  Locking Mechanism: SAP uses a locking mechanism to prevent data inconsistencies when multiple users attempt to access the same data simultaneously. Understanding how this mechanism works can help in troubleshooting similar issues.
  User Training: Ensure that users are trained on how to properly close sessions and release locks when they are done with their work to minimize such conflicts.
  Performance Monitoring: Regularly monitor system performance and user activity to identify patterns that may lead to frequent locking issues.
  
  By following these steps, you should be able to resolve the CFC065 error and continue your work in SAP.