How To Fix >CFC049 - Clarification Case Was Not Found in the Clarification Worklist

SAP Error Message - Details

• Message type: E = Error

• Message class: >CFC -

• Message number: 049

• Message text: Clarification Case Was Not Found in the Clarification Worklist

Self-Explanatory Message

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Smart SAP Assistant

• What is the cause and solution for SAP error message >CFC049 - Clarification Case Was Not Found in the Clarification Worklist ?

  The SAP error message CFC049: Clarification Case Was Not Found in the Clarification Worklist typically occurs in the context of the SAP Collections and Disbursements (FS-CD) module, particularly when dealing with clarification cases that are part of the collections process.
  Cause:
  This error message indicates that the system could not find the specified clarification case in the worklist. Possible reasons for this error include:
  
  Case Not Created: The clarification case may not have been created or saved properly in the system.
  Incorrect Selection: The user may be trying to access a clarification case that does not exist or has been deleted.
  Authorization Issues: The user may not have the necessary authorizations to view the clarification case.
  Data Synchronization Issues: There may be a delay or issue in data synchronization, especially in systems with multiple instances or databases.
  Filters Applied: The worklist may have filters applied that exclude the clarification case from being displayed.
  
  Solution:
  To resolve the CFC049 error, you can take the following steps:
  
  
  Verify Case Creation: Check if the clarification case was created successfully. You can do this by searching for the case using its reference number or other identifying information.
  
  
  Check Worklist Filters: Ensure that there are no filters applied to the worklist that might be hiding the clarification case. Adjust the filters as necessary.
  
  
  Review Authorizations: Confirm that the user has the appropriate authorizations to access the clarification case. If not, contact your system administrator to grant the necessary permissions.
  
  
  Data Consistency Check: If you suspect data synchronization issues, perform a consistency check or consult with your IT department to ensure that all data is up to date.
  
  
  Recreate the Case: If the case was not created or is missing, you may need to recreate it following the proper procedures.
  
  
  Consult Documentation: Refer to SAP documentation or help resources for additional troubleshooting steps specific to your version of SAP.
  
  
  Related Information:
  
  SAP Notes: Check SAP Notes for any known issues or patches related to the CFC049 error. SAP frequently updates its knowledge base with solutions to common problems.
  Transaction Codes: Familiarize yourself with relevant transaction codes in FS-CD, such as FQEVENT for managing clarification cases.
  User Training: Ensure that users are trained on how to properly create and manage clarification cases to minimize errors.
  
  If the issue persists after trying the above solutions, it may be beneficial to contact SAP support for further assistance.