How To Fix CDESK_SRV_MESSAGES218 - Error deleting obsolete entry &1 from document &2.

SAP Error Message - Details

• Message type: E = Error

• Message class: CDESK_SRV_MESSAGES - Messages in CDESK Services

• Message number: 218

• Message text: Error deleting obsolete entry &1 from document &2.

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

Unfortunately, there isn't any extra information in this error notice.

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Smart SAP Assistant

• What is the cause and solution for SAP error message CDESK_SRV_MESSAGES218 - Error deleting obsolete entry &1 from document &2. ?

  The SAP error message CDESK_SRV_MESSAGES218 indicates that there was an issue when trying to delete an obsolete entry from a document in the SAP system. This error typically arises in the context of document management or service desk applications where entries related to documents or service requests are being managed.
  Cause:
  The error can be caused by several factors, including:
  
  Data Integrity Issues: The entry you are trying to delete may be linked to other data or documents, leading to integrity constraints that prevent deletion.
  Authorization Issues: The user attempting to delete the entry may not have the necessary permissions to perform the deletion.
  System Locking: The document or entry may be locked by another process or user, preventing modifications or deletions.
  Technical Errors: There may be underlying technical issues, such as database inconsistencies or bugs in the application.
  
  Solution:
  To resolve the error, you can take the following steps:
  
  
  Check Authorizations: Ensure that the user has the necessary permissions to delete the entry. You may need to consult with your SAP security team to verify this.
  
  
  Check for Dependencies: Investigate if the entry is linked to other documents or processes. If it is, you may need to delete or modify those dependencies first.
  
  
  Unlock the Document: If the document is locked, identify the user or process that has locked it and resolve the locking issue. You can use transaction codes like SM12 to check for locks.
  
  
  Review Logs: Check the application logs (transaction SLG1) for more detailed error messages that may provide additional context about why the deletion failed.
  
  
  Database Consistency Check: If you suspect a technical issue, you may need to run consistency checks on the database or consult with your SAP Basis team for further investigation.
  
  
  Contact SAP Support: If the issue persists and you cannot identify the cause, consider reaching out to SAP support for assistance. Provide them with the error message and any relevant logs or details.
  
  
  Related Information:
  
  Transaction Codes: Familiarize yourself with relevant transaction codes such as SE11 (Data Dictionary), SE37 (Function Modules), and SLG1 (Application Log) for troubleshooting.
  Documentation: Review SAP documentation related to document management and service desk functionalities for best practices and guidelines.
  Community Forums: Engage with SAP community forums or user groups where similar issues may have been discussed, and solutions shared.
  
  By following these steps, you should be able to diagnose and resolve the error message CDESK_SRV_MESSAGES218 effectively.