How To Fix CDESK_SRV_MESSAGES173 - No items assigned to rule set &1

SAP Error Message - Details

• Message type: E = Error

• Message class: CDESK_SRV_MESSAGES - Messages in CDESK Services

• Message number: 173

• Message text: No items assigned to rule set &1

Self-Explanatory Message

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Smart SAP Assistant

• What is the cause and solution for SAP error message CDESK_SRV_MESSAGES173 - No items assigned to rule set &1 ?

  The SAP error message CDESK_SRV_MESSAGES173 with the description "No items assigned to rule set &1" typically occurs in the context of SAP Customer Service (CS) or SAP Service Management (SM) when a rule set is expected to have items or conditions defined, but none are found.
  Cause:
  
  Empty Rule Set: The rule set specified (denoted by &1) does not have any items or conditions assigned to it. This could happen if the rule set was created but not populated with any relevant items.
  Incorrect Configuration: There may be a configuration issue where the rule set is not properly linked to the relevant processes or objects.
  Data Deletion: Items that were previously assigned to the rule set may have been deleted or removed, leading to an empty rule set.
  Authorization Issues: Sometimes, the user may not have the necessary authorizations to view or access the items in the rule set.
  
  Solution:
  
  
  Check Rule Set Configuration:
  
  Navigate to the configuration settings for the rule set in question.
  Ensure that the rule set has items or conditions assigned to it. If not, add the necessary items.
  
  
  
  Review Related Customizing Settings:
  
  Go to the relevant customizing transaction (e.g., SPRO) and check the settings for the rule set.
  Ensure that the rule set is correctly linked to the relevant processes.
  
  
  
  Data Integrity Check:
  
  Verify if any data deletion or changes have occurred that might have affected the rule set.
  If items were deleted, consider re-adding them or restoring from a backup if necessary.
  
  
  
  Authorization Check:
  
  Ensure that the user encountering the error has the appropriate authorizations to access the rule set and its items.
  Consult with your SAP security team if necessary.
  
  
  
  Consult Documentation:
  
  Refer to SAP documentation or help resources for specific guidance on the rule set in question.
  
  
  
  Contact SAP Support:
  
  If the issue persists after checking the above points, consider reaching out to SAP support for further assistance.
  
  
  
  Related Information:
  
  Transaction Codes: You may need to use transaction codes like SPRO for configuration, SE11 for data dictionary, or SE80 for development objects to investigate further.
  SAP Notes: Check for any relevant SAP Notes that might address known issues or provide patches related to this error message.
  Community Forums: SAP Community or other forums can be useful for finding similar issues faced by other users and their solutions.
  
  By following these steps, you should be able to identify the cause of the error and implement a solution.