How To Fix CDESK_MESSAGES023 - The item could not be positively identified.

SAP Error Message - Details

• Message type: E = Error

• Message class: CDESK_MESSAGES - Messages in CAD Desktop Environment

• Message number: 023

• Message text: The item could not be positively identified.

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

Unfortunately, there isn't any extra information in this error notice.

What else can you do?

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Also, review the in-depth Common Questions & Answers listed below; you could discover a solution there or be able to connect with others who have faced similar challenges.

You can also try searching the SAP support portal (support.sap.com) but you need a special user ID to access it. It is possible that an SAP support note exists that provides additional details about the mistake or even steps for fixing it.

Smart SAP Assistant

• What is the cause and solution for SAP error message CDESK_MESSAGES023 - The item could not be positively identified. ?

  The SAP error message CDESK_MESSAGES023 ("The item could not be positively identified") typically occurs in the context of SAP Customer Service (CS) or SAP Plant Maintenance (PM) when the system is unable to find a specific item or component in the database. This can happen for various reasons, including:
  Causes:
  
  Incorrect Item Number: The item number entered may be incorrect or does not exist in the system.
  Missing Master Data: The item may not have been created in the relevant master data tables (e.g., material master, equipment master).
  Authorization Issues: The user may not have the necessary authorizations to view or access the item.
  Data Synchronization Issues: If the system is integrated with other systems, there may be synchronization issues leading to missing or outdated data.
  Inactive or Deleted Items: The item may have been marked as inactive or deleted in the system.
  
  Solutions:
  
  Verify Item Number: Double-check the item number you are entering to ensure it is correct.
  Check Master Data: Look into the relevant master data (material master, equipment master) to confirm that the item exists and is active.
  Review Authorizations: Ensure that you have the necessary permissions to access the item. Consult with your SAP security team if needed.
  Data Consistency Check: If the system is integrated with other systems, perform a data consistency check to ensure that all relevant data is synchronized.
  Consult with IT Support: If the issue persists, it may be necessary to consult with your IT support team or SAP Basis team to investigate further.
  
  Related Information:
  
  Transaction Codes: You may want to use transaction codes like MM03 (Display Material), IE03 (Display Equipment), or CS03 (Display BOM) to check the status of the item.
  SAP Notes: Check SAP Notes for any known issues or patches related to this error message.
  Documentation: Refer to SAP documentation for Customer Service or Plant Maintenance for more detailed information on item management and troubleshooting.
  
  If the problem continues after trying the above solutions, it may be beneficial to gather more details about the context in which the error occurs and escalate the issue to SAP support for further assistance.