How To Fix CCR028 - Results of IGS Customizing check

SAP Error Message - Details

• Message type: E = Error

• Message class: CCR - Messages for Customizing Check Report Program

• Message number: 028

• Message text: Results of IGS Customizing check

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

Unfortunately, there isn't any extra information in this error notice.

What else can you do?

First, use our AnswerBot below to get a possible cause and solution (requires a premium subscription).

Also, review the in-depth Common Questions & Answers listed below; you could discover a solution there or be able to connect with others who have faced similar challenges.

You can also try searching the SAP support portal (support.sap.com) but you need a special user ID to access it. It is possible that an SAP support note exists that provides additional details about the mistake or even steps for fixing it.

Smart SAP Assistant

• What is the cause and solution for SAP error message CCR028 - Results of IGS Customizing check ?

  The SAP error message CCR028, which pertains to the "Results of IGS Customizing check," typically indicates an issue with the Internet Graphics Server (IGS) configuration in your SAP system. This error can arise during the execution of certain graphical applications or when trying to generate graphical outputs.
  Cause:
  The error can be caused by several factors, including:
  
  Incorrect IGS Configuration: The IGS may not be properly configured in the SAP system, leading to issues when trying to render graphics.
  Missing or Incomplete Customizing: Required customizing settings for IGS may be missing or incomplete.
  Network Issues: There may be network connectivity issues that prevent the IGS from functioning correctly.
  Version Compatibility: There may be compatibility issues between the SAP system version and the IGS version being used.
  
  Solution:
  To resolve the CCR028 error, you can follow these steps:
  
  
  Check IGS Configuration:
  
  Go to transaction code SICF and ensure that the IGS service is activated.
  Verify the settings in transaction code SPRO under the path: SAP NetWeaver -> Application Server -> Internet Graphics Server -> Basic Settings.
  
  
  
  Review Customizing Settings:
  
  Ensure that all necessary customizing settings for the IGS are completed. This includes checking the settings for graphical output and ensuring that all required parameters are set correctly.
  
  
  
  Test IGS Functionality:
  
  Use transaction code IGS to test the IGS functionality. This can help identify if the IGS is working as expected.
  
  
  
  Check Network Connectivity:
  
  Ensure that there are no network issues that could be affecting the IGS. This includes checking firewall settings and ensuring that the server hosting the IGS is reachable.
  
  
  
  Review Logs:
  
  Check the application logs (transaction code SLG1) for any additional error messages or warnings that could provide more context about the issue.
  
  
  
  Update SAP System:
  
  If you suspect a version compatibility issue, consider updating your SAP system or IGS to the latest version that is compatible with your environment.
  
  
  
  Consult SAP Notes:
  
  Search for relevant SAP Notes in the SAP Support Portal that may address the specific error or provide additional troubleshooting steps.
  
  
  
  Related Information:
  
  Documentation: Refer to the official SAP documentation for IGS configuration and troubleshooting.
  SAP Community: Engage with the SAP Community forums to see if other users have encountered similar issues and what solutions they found effective.
  SAP Support: If the issue persists, consider reaching out to SAP Support for assistance, providing them with detailed information about the error and the steps you have already taken.
  
  By following these steps, you should be able to diagnose and resolve the CCR028 error related to IGS customizing checks in your SAP system.