How To Fix CCMS_XMB008 - Alerts for messages in status "application error"

SAP Error Message - Details

• Message type: E = Error

• Message class: CCMS_XMB - CCMS: Monitoring for Exchang Infrastructure

• Message number: 008

• Message text: Alerts for messages in status "application error"

What causes this issue?

You can use this monitoring entry to monitor XI messages with the status
<ZK>Application Error</>.
Alerts are triggered if the messages have this status for longer than
a certain period of time. The default value for this period is 7 days.
You can use transaction SXMB_ADM to change this value. To do this,
choose <ZK>Configure Integration Engine</> from the <ZK>Configuration</>
menu. Choose the button <ZK>Change Specific Configuration</> to add
the parameter CCMS_APPLERROR_ALERT_AGE to the category MONITOR and set
the current value to the desired number of days. This change affects
only the monitoring of meessages that are processed in this system
and in this client.

System Response

The system issues an error message and will not allow you to continue with this transaction until the error is resolved.

How to fix this error?

You can use the analysis method for the monitoring entry or one of its
alerts (double click the node or an alert in the Alert List) to
display the messages that triggered the alerts. You can analyze the
reason for the application error in more detail here, and, after
correcting the errors, release the messages for processing again.

Procedure for System Administrators

Error message extract from SAP system. Copyright SAP SE.

Smart SAP Assistant

• What is the cause and solution for SAP error message CCMS_XMB008 - Alerts for messages in status "application error" ?

  The SAP error message CCMS_XMB008 indicates that there are alerts for messages in the status "application error" within the SAP system. This typically relates to issues in the SAP Exchange Infrastructure (XI) or Process Integration (PI) where messages fail to be processed correctly due to application-level errors.
  Cause:
  
  
  Application Errors: The most common cause is that the receiving application or service has encountered an error while processing the message. This could be due to:
  
  Incorrect data format or missing required fields.
  Business logic errors in the receiving application.
  Configuration issues in the integration scenario.
  Network issues or timeouts during message processing.
  
  
  
  Mapping Errors: If there are issues with the message mapping (e.g., XSLT mapping), it can lead to application errors.
  
  
  System Configuration: Misconfigurations in the integration settings, such as incorrect endpoint URLs or authentication issues.
  
  
  Resource Limitations: The receiving application may be experiencing resource limitations (e.g., memory, CPU) that prevent it from processing messages.
  
  
  Solution:
  
  
  Check Application Logs: Review the application logs of the receiving system to identify the specific error that caused the message to fail. This can provide insights into what went wrong.
  
  
  Message Monitoring: Use the SAP PI/PO message monitoring tools to analyze the failed messages. Look for details such as error codes and descriptions.
  
  
  Correct Data Issues: If the error is due to incorrect data, ensure that the data being sent is valid and meets the requirements of the receiving application.
  
  
  Review Mapping: If the error is related to mapping, check the mapping configuration and ensure that it is correctly set up.
  
  
  Configuration Review: Verify the configuration settings in the Integration Directory and ensure that all endpoints and communication channels are correctly configured.
  
  
  Resource Management: If resource limitations are suspected, monitor the performance of the receiving application and consider scaling resources if necessary.
  
  
  Retry Mechanism: Implement a retry mechanism for transient errors, if applicable, to allow the system to attempt to process the message again after a certain period.
  
  
  Related Information:
  
  SAP Notes: Check SAP Notes related to CCMS_XMB008 for any specific patches or updates that may address known issues.
  Documentation: Refer to the SAP PI/PO documentation for best practices in message handling and error resolution.
  Community Forums: Engage with the SAP Community or forums for insights from other users who may have encountered similar issues.
  
  By following these steps, you should be able to diagnose and resolve the issues related to the CCMS_XMB008 error message effectively.