How To Fix CCMS_GRMG165 - GRMG could not access password (type PW) in Secure Storage

SAP Error Message - Details

• Message type: E = Error

• Message class: CCMS_GRMG - Alert Messages for GRMG Scenarios (Availability Monitoring)

• Message number: 165

• Message text: GRMG could not access password (type PW) in Secure Storage

What causes this issue?

There are on or more properties with the type PW in a GRMG scenario. PW
indicates properties that provide passwords, and PW properties are
stored in the SAP secure storage/DB.
Read or write access to a property of this type failed. Please inform
SAP.

System Response

The system issues an error message and will not allow you to continue with this transaction until the error is resolved.

How to fix this error?

As a "workaround", you can forgo storage in the secure storage by
removing the type indicator PW from the affected properties. The
consequence of this is that the passwords are stored unprotected in
table GRMG_PROPERTIES in your GRMG monitoring system.

Procedure for System Administrators

Error message extract from SAP system. Copyright SAP SE.

Smart SAP Assistant

• What is the cause and solution for SAP error message CCMS_GRMG165 - GRMG could not access password (type PW) in Secure Storage ?

  The SAP error message CCMS_GRMG165 indicates that the system is unable to access a password stored in Secure Storage. This can occur for several reasons, and understanding the cause is essential for resolving the issue.
  Causes:
  
  Missing or Incorrect Configuration: The Secure Storage may not be properly configured, or the password entry may be missing or incorrect.
  Authorization Issues: The user or process trying to access the Secure Storage may not have the necessary authorizations.
  Corrupted Secure Storage: The Secure Storage itself may be corrupted or not functioning correctly.
  System Changes: Recent changes to the system, such as upgrades or patches, may have affected the Secure Storage configuration.
  Database Issues: If the database is experiencing issues, it may affect the ability to access Secure Storage.
  
  Solutions:
  
  
  Check Configuration:
  
  Verify that the Secure Storage is correctly configured. You can do this by checking the relevant parameters in the SAP system.
  Use transaction code STRG to access the Secure Storage settings and ensure that the password entries are correctly defined.
  
  
  
  Review Authorizations:
  
  Ensure that the user or process has the necessary authorizations to access the Secure Storage. You may need to check the roles and profiles assigned to the user.
  
  
  
  Recreate Secure Storage Entries:
  
  If the password entry is missing or incorrect, you may need to recreate it. Use the transaction code STRG to add or modify entries in Secure Storage.
  
  
  
  Check for System Updates:
  
  If the issue arose after a system update or patch, review the release notes or documentation for any changes related to Secure Storage.
  
  
  
  Database Health Check:
  
  Perform a health check on the database to ensure that it is functioning correctly. Look for any errors or issues that may be affecting the system.
  
  
  
  Consult SAP Notes:
  
  Search for relevant SAP Notes in the SAP Support Portal that may address this specific error message. There may be known issues or patches available.
  
  
  
  Contact SAP Support:
  
  If the issue persists after trying the above solutions, consider reaching out to SAP Support for further assistance.
  
  
  
  Related Information:
  
  Secure Storage: This is a feature in SAP that allows for the secure storage of sensitive information, such as passwords and keys.
  Transaction Codes: Familiarize yourself with transaction codes like STRG (for Secure Storage) and SU01 (for user management) to manage configurations and authorizations.
  Documentation: Review SAP documentation related to Secure Storage and password management for best practices and troubleshooting steps.
  
  By following these steps, you should be able to identify the cause of the error and implement a solution to resolve it.