How To Fix CCMS_GRMG062 - Service &1 (scenario name &2 version &3) deactivated

SAP Error Message - Details

• Message type: E = Error

• Message class: CCMS_GRMG - Alert Messages for GRMG Scenarios (Availability Monitoring)

• Message number: 062

• Message text: Service &1 (scenario name &2 version &3) deactivated

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

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Smart SAP Assistant

• What is the cause and solution for SAP error message CCMS_GRMG062 - Service &1 (scenario name &2 version &3) deactivated ?

  The SAP error message CCMS_GRMG062 indicates that a specific service (identified by the service name &1, scenario name &2, and version &3) has been deactivated in the SAP system. This message is part of the CCMS (Computing Center Management System) monitoring framework, which is used to monitor the health and performance of SAP systems.
  Cause:
  The deactivation of a service can occur due to several reasons:
  
  Manual Deactivation: An administrator may have manually deactivated the service for maintenance or troubleshooting purposes.
  Configuration Changes: Changes in system configuration or updates may lead to the deactivation of certain services.
  System Errors: If there are underlying issues with the system or the service itself, it may automatically deactivate to prevent further issues.
  Version Compatibility: The service may not be compatible with the current version of the system or other components.
  
  Solution:
  To resolve the issue, you can follow these steps:
  
  Check Service Status: Use transaction code RZ20 or RZ21 to check the status of the service and its configuration.
  Re-activate the Service:
  
  Go to transaction RZ21 (Service Monitoring).
  Find the service in question and check its status.
  If it is deactivated, you can reactivate it by selecting the service and choosing the option to activate it.
  
  
  Review Logs: Check the system logs (transaction SM21) and the CCMS logs for any related error messages that might provide more context on why the service was deactivated.
  Configuration Review: Review the configuration settings for the service to ensure they are correct and compatible with the current system setup.
  Consult Documentation: Refer to SAP documentation or notes related to the specific service for any known issues or additional configuration steps that may be required.
  Contact SAP Support: If the issue persists and you cannot determine the cause, consider reaching out to SAP support for assistance.
  
  Related Information:
  
  Monitoring Tools: Familiarize yourself with SAP monitoring tools like CCMS, RZ20, and RZ21, as they are essential for managing and monitoring services in SAP.
  SAP Notes: Search for relevant SAP Notes in the SAP Support Portal that may address specific issues related to the service in question.
  System Documentation: Ensure that you have access to the system documentation and configuration guides for the services you are monitoring.
  
  By following these steps, you should be able to identify the cause of the deactivation and take appropriate action to reactivate the service.