How To Fix /CCIS/EXPORT010 - Position the cursor on a document

SAP Error Message - Details

• Message type: E = Error

• Message class: /CCIS/EXPORT -

• Message number: 010

• Message text: Position the cursor on a document

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

Unfortunately, there isn't any extra information in this error notice.

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Smart SAP Assistant

• What is the cause and solution for SAP error message /CCIS/EXPORT010 - Position the cursor on a document ?

  The SAP error message /CCIS/EXPORT010 Position the cursor on a document typically occurs in the context of the SAP Customer Interaction Center (CIC) or related modules when a user attempts to perform an action that requires a specific document to be selected or highlighted in the user interface.
  Cause:
  The error message indicates that the system expects the user to select a document (such as a customer inquiry, order, or ticket) before proceeding with the action. This could happen in scenarios where the user is trying to export data, view details, or perform an operation that is document-specific.
  Solution:
  To resolve this error, follow these steps:
  
  
  Select a Document: Ensure that you have clicked on or highlighted the relevant document in the list or table before attempting the action that triggered the error. The document should be visually selected (usually indicated by a change in background color or highlighting).
  
  
  Check for Filters: If you are not seeing any documents, check if there are any filters applied that might be hiding the documents you need to select. Clear or adjust the filters as necessary.
  
  
  Refresh the View: Sometimes, the view may not be updated. Try refreshing the screen or reloading the data to ensure that all documents are visible.
  
  
  User Permissions: Ensure that you have the necessary permissions to view and select the documents in question. If you suspect a permissions issue, contact your SAP administrator.
  
  
  Consult Documentation: If the issue persists, refer to the SAP documentation or help resources specific to the module you are working with for additional troubleshooting steps.
  
  
  Contact Support: If none of the above solutions work, consider reaching out to your internal SAP support team or SAP support for further assistance.
  
  
  Related Information:
  
  SAP Notes: Check for any relevant SAP Notes that might address this specific error or provide additional context.
  User Training: Ensure that users are trained on how to navigate the interface and select documents properly to avoid this error in the future.
  System Logs: Review system logs for any additional error messages or warnings that might provide more context about the issue.
  
  By following these steps, you should be able to resolve the error and proceed with your intended action in SAP.