How To Fix /CCIS/CCISNDS_NKS005 - Run date & Run identifier &. Saved records are not found.

SAP Error Message - Details

• Message type: E = Error

• Message class: /CCIS/CCISNDS_NKS -

• Message number: 005

• Message text: Run date & Run identifier &. Saved records are not found.

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

Unfortunately, there isn't any extra information in this error notice.

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Smart SAP Assistant

• What is the cause and solution for SAP error message /CCIS/CCISNDS_NKS005 - Run date & Run identifier &. Saved records are not found. ?

  The SAP error message /CCIS/CCISNDS_NKS005 Run date & Run identifier &. Saved records are not found. typically indicates that the system is unable to find any saved records for a specific run date and run identifier in the context of the SAP CCIS (Customer Care Information System) module. This can occur for various reasons, and here are some potential causes, solutions, and related information:
  Causes:
  
  Incorrect Run Date or Identifier: The run date or identifier you are using may be incorrect or does not match any existing records in the database.
  Data Deletion: Records may have been deleted or purged from the system, either manually or through a scheduled job.
  Authorization Issues: The user may not have the necessary authorizations to view the records for the specified run date and identifier.
  System Configuration: There may be issues with the configuration of the CCIS module that prevent records from being saved or retrieved correctly.
  Data Transfer Issues: If the records were supposed to be transferred from another system or module, there may have been an error in the data transfer process.
  
  Solutions:
  
  Verify Input Parameters: Double-check the run date and run identifier you are using to ensure they are correct. Make sure there are no typographical errors.
  Check for Existing Records: Use transaction codes or reports in SAP to check if any records exist for the specified run date and identifier. This can help confirm whether the issue is with the input or with the data itself.
  Review Deletion Policies: If records are missing, review any data retention or deletion policies that may have been applied to the CCIS module.
  Check Authorizations: Ensure that the user has the necessary authorizations to access the records. This may involve checking user roles and permissions.
  Consult with Technical Support: If the issue persists, it may be necessary to consult with your SAP Basis or technical support team to investigate any underlying system issues or configuration problems.
  Review Logs: Check system logs for any errors or warnings that may provide additional context about why the records are not found.
  
  Related Information:
  
  SAP Notes: Check the SAP Support Portal for any relevant SAP Notes that may address this specific error message or provide guidance on troubleshooting.
  Documentation: Review the documentation for the CCIS module to understand how records are saved and retrieved, as well as any specific configurations that may impact this process.
  Community Forums: Consider searching or posting in SAP community forums or discussion groups, as other users may have encountered similar issues and can provide insights or solutions.
  
  By following these steps, you should be able to identify the cause of the error and take appropriate action to resolve it.