How To Fix CC312 - Release key value cannot be zero

SAP Error Message - Details

• Message type: E = Error

• Message class: CC - ECM: Messages

• Message number: 312

• Message text: Release key value cannot be zero

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

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Smart SAP Assistant

• What is the cause and solution for SAP error message CC312 - Release key value cannot be zero ?

  The SAP error message CC312, which states "Release key value cannot be zero," typically occurs in the context of controlling (CO) or project systems (PS) when you are trying to release a budget or a cost center, and the release key value is not set correctly.
  Cause:
  
  Incorrect Configuration: The release key is not properly configured in the system. This could be due to missing or incorrect settings in the controlling area or cost center settings.
  Zero Value: The system is attempting to process a release with a key value of zero, which is not allowed. This can happen if the release key is not defined or if the value is not being populated correctly during the transaction.
  Data Entry Error: There may be a mistake in the data entry where the release key is supposed to be specified.
  
  Solution:
  
  
  Check Configuration:
  
  Go to the configuration settings for the controlling area or cost center and ensure that the release key is defined correctly.
  Verify that the release key is assigned to the relevant cost centers or internal orders.
  
  
  
  Review Transaction Data:
  
  Check the transaction or document that triggered the error. Ensure that the release key is populated with a valid value and is not set to zero.
  If you are using a custom program or report, review the logic to ensure that it correctly assigns a non-zero value to the release key.
  
  
  
  Update Release Key:
  
  If you find that the release key is indeed set to zero, update it to a valid value that corresponds to your business requirements.
  
  
  
  Consult Documentation:
  
  Refer to SAP documentation or help files related to controlling and project systems for more detailed information on release keys and their configuration.
  
  
  
  Contact Support:
  
  If the issue persists after checking the configuration and data, consider reaching out to your SAP support team or consulting with an SAP expert for further assistance.
  
  
  
  Related Information:
  
  Transaction Codes: You may need to use transaction codes like KP06 (Cost Center Planning) or CJ20N (Project Builder) to review and adjust the relevant settings.
  SAP Notes: Check SAP Notes for any known issues or patches related to this error message.
  User Roles: Ensure that the user has the necessary authorizations to perform the actions related to the release key.
  
  By following these steps, you should be able to resolve the CC312 error and ensure that the release key is set correctly in your SAP system.