How To Fix CBRC_REGCHECK314 - Address &1 for customer &2 not found

SAP Error Message - Details

• Message type: E = Error

• Message class: CBRC_REGCHECK - Messages for Substance-Related Regulation Check

• Message number: 314

• Message text: Address &1 for customer &2 not found

What causes this issue?

The specified address with the number &V1& was not found. The address
was deleted in address management, if applicable.

System Response

The system outputs the address from the customer master record of
customer &V2&.

The system issues an error message and will not allow you to continue with this transaction until the error is resolved.

How to fix this error?

Procedure for System Administrators

Error message extract from SAP system. Copyright SAP SE.

Smart SAP Assistant

• What is the cause and solution for SAP error message CBRC_REGCHECK314 - Address &1 for customer &2 not found ?

  The SAP error message CBRC_REGCHECK314 indicates that there is an issue with the address associated with a specific customer in the system. This error typically arises in the context of SAP Customer Relationship Management (CRM) or SAP Billing and Revenue Innovation Management (BRIM) when the system is unable to find the address for a given customer.
  Cause:
  
  Missing Address Data: The most common cause is that the address for the specified customer (Customer ID &2) is not maintained in the system.
  Incorrect Customer ID: The customer ID provided may be incorrect or does not exist in the database.
  Data Synchronization Issues: If the system is integrated with other systems (like a legacy system or external CRM), there may be synchronization issues leading to missing address data.
  Data Deletion: The address data might have been deleted or archived, making it unavailable for the current transaction.
  
  Solution:
  
  
  Check Customer Master Data:
  
  Go to the customer master data transaction (e.g., transaction code XD03 for display).
  Verify if the address for the customer ID &2 is correctly maintained.
  If the address is missing, you will need to create or update the address information.
  
  
  
  Correct Customer ID:
  
  Ensure that the customer ID you are using is correct. Double-check for any typos or errors in the ID.
  
  
  
  Data Synchronization:
  
  If your SAP system is integrated with other systems, check the data synchronization processes to ensure that the address data is being correctly transferred and updated.
  
  
  
  Consult with IT Support:
  
  If you are unable to resolve the issue, consult with your IT support team or SAP Basis team to investigate further. They may need to check for any underlying issues in the database or system configuration.
  
  
  
  Review Change Logs:
  
  If the address was recently deleted or changed, review the change logs to understand what happened and if it can be restored.
  
  
  
  Related Information:
  
  Transaction Codes: Familiarize yourself with relevant transaction codes such as XD03 (Display Customer), XD02 (Change Customer), and XD01 (Create Customer).
  SAP Notes: Check SAP Notes for any known issues or patches related to this error message.
  Documentation: Review SAP documentation related to customer master data management for best practices on maintaining customer addresses.
  
  By following these steps, you should be able to identify the cause of the error and implement the necessary solution to resolve it.