How To Fix CBRC_REGCHECK226 - Customer &1 could not be determined

SAP Error Message - Details

• Message type: E = Error

• Message class: CBRC_REGCHECK - Messages for Substance-Related Regulation Check

• Message number: 226

• Message text: Customer &1 could not be determined

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

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Smart SAP Assistant

• What is the cause and solution for SAP error message CBRC_REGCHECK226 - Customer &1 could not be determined ?

  The SAP error message CBRC_REGCHECK226 indicates that the system is unable to determine the customer associated with a specific transaction or process. This error typically arises in the context of SAP's Convergent Charging (CC) or Convergent Invoicing (CI) modules, where customer data is essential for processing charges or invoices.
  Causes:
  
  Missing Customer Master Data: The customer may not be set up in the system, or the customer master data may be incomplete or incorrect.
  Incorrect Customer Number: The customer number being referenced may be incorrect or not exist in the system.
  Data Consistency Issues: There may be inconsistencies in the data, such as missing links between the customer and the relevant business objects.
  Authorization Issues: The user may not have the necessary authorizations to access the customer data.
  Configuration Issues: There may be configuration settings in the system that are preventing the customer from being determined correctly.
  
  Solutions:
  
  
  Check Customer Master Data:
  
  Verify that the customer exists in the system by checking the customer master data (transaction code XD03 for general data or FD03 for company code data).
  Ensure that all required fields are filled out correctly.
  
  
  
  Validate Customer Number:
  
  Confirm that the customer number being used in the transaction is correct and exists in the system.
  
  
  
  Review Data Consistency:
  
  Check for any inconsistencies in the data that may affect the determination of the customer. This may involve reviewing related business objects and their links to the customer.
  
  
  
  Check Authorizations:
  
  Ensure that the user has the necessary authorizations to access the customer data. This can be checked with the help of a security administrator.
  
  
  
  Configuration Review:
  
  Review the configuration settings related to customer determination in the relevant module (e.g., Convergent Charging or Invoicing) to ensure they are set up correctly.
  
  
  
  Debugging:
  
  If the issue persists, consider debugging the process to identify where the customer determination is failing. This may require the assistance of a developer or technical consultant.
  
  
  
  Related Information:
  
  Transaction Codes: Familiarize yourself with relevant transaction codes such as XD03, FD03, and any specific transaction codes related to Convergent Charging or Invoicing.
  SAP Notes: Check the SAP Support Portal for any relevant SAP Notes that may address this specific error message or provide additional troubleshooting steps.
  Documentation: Review the documentation for the Convergent Charging or Invoicing modules to understand the customer determination process better.
  
  If the issue continues after following these steps, it may be beneficial to consult with your SAP support team or a technical consultant for further assistance.