How To Fix CBP025 - The external system support is not active

SAP Error Message - Details

• Message type: E = Error

• Message class: CBP - Message class for CBP

• Message number: 025

• Message text: The external system support is not active

Self-Explanatory Message

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Smart SAP Assistant

• What is the cause and solution for SAP error message CBP025 - The external system support is not active ?

  The SAP error message CBP025, which states "The external system support is not active," typically occurs in the context of SAP's integration with external systems, such as when using the SAP Business Connector or other middleware solutions. This error indicates that the necessary configuration or activation for the external system integration is not properly set up.
  Cause:
  
  Inactive External System Support: The integration with the external system is not activated in the SAP system.
  Configuration Issues: There may be missing or incorrect configuration settings related to the external system.
  Authorization Issues: The user or process trying to access the external system may not have the necessary authorizations.
  Technical Issues: There could be underlying technical issues, such as network problems or service outages affecting the connection to the external system.
  
  Solution:
  
  
  Activate External System Support:
  
  Go to the relevant configuration transaction in SAP (e.g., SPRO) and navigate to the settings for external system integration.
  Ensure that the external system support is activated.
  
  
  
  Check Configuration:
  
  Verify that all necessary configuration settings for the external system are correctly set up. This may include settings for communication, data mapping, and connection parameters.
  Ensure that the relevant RFC destinations or communication channels are correctly configured.
  
  
  
  Review Authorizations:
  
  Check the user roles and authorizations to ensure that the user or process has the necessary permissions to access the external system.
  
  
  
  Check System Logs:
  
  Review the system logs (transaction SLG1) for any additional error messages or warnings that may provide more context about the issue.
  
  
  
  Network and Connectivity:
  
  Ensure that there are no network issues preventing the SAP system from connecting to the external system. This may involve checking firewalls, network routes, and service availability.
  
  
  
  Consult Documentation:
  
  Refer to the SAP documentation or notes related to the specific external system you are integrating with for any additional configuration steps or troubleshooting tips.
  
  
  
  Related Information:
  
  SAP Notes: Check SAP Notes for any known issues or patches related to the error message CBP025.
  Integration Scenarios: Familiarize yourself with the specific integration scenario you are working with, as different external systems may have unique requirements.
  SAP Community: Engage with the SAP Community forums for insights from other users who may have encountered similar issues.
  
  If the problem persists after following these steps, it may be beneficial to consult with your SAP Basis team or reach out to SAP support for further assistance.