How To Fix CBGLBC024 - Cannot display log for background request &1; &2

SAP Error Message - Details

• Message type: E = Error

• Message class: CBGLBC - Labels Basis Components Messages

• Message number: 024

• Message text: Cannot display log for background request &1; &2

What causes this issue?

You have attempted to display the background request log &v1&. An error
with the cause '&v2&' occurred during this process.

System Response

The background request log is not displayed.

How to fix this error?

Check the cause of the error and open the log display for the background
request again.

Procedure for System Administrators

The system issues an error message and will not allow you to continue with this transaction until the error is resolved.

Error message extract from SAP system. Copyright SAP SE.

Smart SAP Assistant

• What is the cause and solution for SAP error message CBGLBC024 - Cannot display log for background request &1; &2 ?

  The SAP error message CBGLBC024 indicates that the system is unable to display the log for a specific background request. This can occur for various reasons, and understanding the cause and potential solutions can help resolve the issue.
  Causes:
  
  Request Not Found: The background request specified by the identifiers (&1 and &2) may not exist or may have been deleted.
  Authorization Issues: The user may not have the necessary authorizations to view the log for the specified background job.
  Job Status: The background job may not have completed successfully, or it may be in a status that does not allow for log viewing.
  System Issues: There may be temporary issues with the SAP system or database that prevent access to the logs.
  Log Deletion: The logs may have been purged or deleted based on system settings or retention policies.
  
  Solutions:
  
  
  Verify Request Existence: Check if the background request with the specified identifiers exists in the system. You can do this by navigating to the transaction code SM37 (Job Monitoring) and searching for the job using the job name or user.
  
  
  Check Authorizations: Ensure that the user has the necessary authorizations to view background job logs. This may involve checking roles and permissions in the user profile.
  
  
  Review Job Status: Look at the status of the background job in SM37. If the job has failed or is still running, you may need to address those issues first.
  
  
  System Health Check: Perform a system health check to ensure that there are no underlying issues affecting the SAP system. This may involve checking for database connectivity or system performance issues.
  
  
  Log Retention Settings: Review the log retention settings in your SAP system. If logs are being deleted too frequently, you may need to adjust these settings to retain logs for a longer period.
  
  
  Re-run the Job: If the job has failed, consider re-running it to generate a new log. Ensure that any issues causing the failure are resolved before re-running.
  
  
  Related Information:
  
  Transaction Codes: 
  
  SM37: Job Monitoring
  SM21: System Log
  SLG1: Application Log
  
  
  SAP Notes: Check for any relevant SAP Notes that may address this specific error or provide additional troubleshooting steps.
  Documentation: Review SAP documentation for background processing and job management for more insights into handling background jobs and logs.
  
  If the issue persists after trying the above solutions, it may be beneficial to consult with your SAP Basis team or reach out to SAP support for further assistance.