How To Fix CBGL00855 - Error while reorganizing print requests; see application log

SAP Error Message - Details

• Message type: E = Error

• Message class: CBGL00 - GLM: Standard Messages

• Message number: 855

• Message text: Error while reorganizing print requests; see application log

What causes this issue?

Errors occurred when the <DS:TRAN.S_SH8_84000399>Reorganization of Print
Requests and Audit Data</> program was executed.

System Response

The system issues an error message and will not allow you to continue with this transaction until the error is resolved.

How to fix this error?

Check the messages in the <DS:TRAN.SLG1>application log</> (object <LB>
EHPR</>; subobject <LB>PRTREQ_REORG</>) that describe the cause of the
problem in more detail.

Procedure for System Administrators

Error message extract from SAP system. Copyright SAP SE.

Smart SAP Assistant

• What is the cause and solution for SAP error message CBGL00855 - Error while reorganizing print requests; see application log ?

  The SAP error message CBGL00855 indicates that there was an issue while trying to reorganize print requests. This error typically occurs in the context of managing print requests in SAP, particularly when using the transaction for reorganizing print requests (such as transaction SP01).
  Cause:
  The error can be caused by several factors, including:
  
  Database Issues: There may be inconsistencies or issues in the database that prevent the successful execution of the reorganization process.
  Authorization Problems: The user executing the transaction may not have the necessary authorizations to perform the reorganization.
  Application Log Issues: There may be entries in the application log that provide more details about the specific error encountered.
  System Configuration: Incorrect configuration settings related to print management or spool requests may lead to this error.
  Technical Issues: There could be underlying technical issues, such as memory problems or system performance issues.
  
  Solution:
  To resolve the CBGL00855 error, you can follow these steps:
  
  
  Check Application Log: Use transaction SLG1 to check the application log for more detailed error messages. This log can provide insights into what specifically went wrong during the reorganization process.
  
  
  Review Authorizations: Ensure that the user has the necessary authorizations to perform the reorganization of print requests. You may need to consult with your SAP security team.
  
  
  Database Consistency Check: Perform a consistency check on the database. You can use transaction DB02 to check for any inconsistencies or issues.
  
  
  Reorganize Manually: If the automated process fails, consider manually deleting or reorganizing print requests using transaction SP01 or SP02.
  
  
  Check Configuration: Review the configuration settings related to print management and spool requests. Ensure that they are set up correctly.
  
  
  System Performance: Monitor system performance and check for any memory or resource issues that may be affecting the reorganization process.
  
  
  SAP Notes: Check the SAP Support Portal for any relevant SAP Notes that may address this specific error. There may be patches or updates available that can resolve the issue.
  
  
  Contact SAP Support: If the issue persists after trying the above steps, consider reaching out to SAP Support for further assistance.
  
  
  Related Information:
  
  Transaction Codes: Familiarize yourself with relevant transaction codes such as SP01 (Spool Request), SP02 (Manage Spool Requests), and SLG1 (Application Log).
  Documentation: Review SAP documentation related to print management and spool request handling for best practices and troubleshooting tips.
  Community Forums: Engage with SAP community forums or user groups where similar issues may have been discussed, and solutions shared.
  
  By following these steps, you should be able to diagnose and resolve the CBGL00855 error effectively.