How To Fix CACSSESTD127 - Reference to document of changed case version is missing

SAP Error Message - Details

• Message type: E = Error

• Message class: CACSSESTD - Settlement Scheduling - Transaction Data

• Message number: 127

• Message text: Reference to document of changed case version is missing

What causes this issue?

The system issues an error message and will not allow you to continue with this transaction until the error is resolved.

System Response

How to fix this error?

Procedure for System Administrators

Error message extract from SAP system. Copyright SAP SE.

Smart SAP Assistant

• What is the cause and solution for SAP error message CACSSESTD127 - Reference to document of changed case version is missing ?

  The SAP error message CACSSESTD127, which states "Reference to document of changed case version is missing," typically occurs in the context of SAP's Claims Management or Case Management modules. This error indicates that there is an issue with the reference to a document that is associated with a changed version of a case.
  Cause:
  
  Missing Document Reference: The error usually arises when a case version has been modified, but the system cannot find the associated document reference that should be linked to this version.
  Data Inconsistency: There may be inconsistencies in the database where the document references are not properly updated or maintained during case version changes.
  System Configuration Issues: Incorrect configuration settings in the SAP system related to document management or case handling can lead to this error.
  User Actions: Manual changes or deletions of documents or case versions by users can also lead to this error.
  
  Solution:
  
  Check Document References: Verify if the document that should be linked to the changed case version exists. If it has been deleted or is missing, you may need to restore it or create a new document reference.
  Review Case Version Changes: Look into the history of the case version changes to identify what modifications were made and whether they affected the document references.
  Database Consistency Check: Run consistency checks on the database to identify and rectify any inconsistencies related to document references and case versions.
  Recreate Document Reference: If the document reference is indeed missing, you may need to recreate it manually and link it to the appropriate case version.
  Consult SAP Notes: Check the SAP Support Portal for any relevant SAP Notes or patches that address this specific error message. There may be known issues and fixes provided by SAP.
  Contact SAP Support: If the issue persists and cannot be resolved through the above steps, consider reaching out to SAP Support for further assistance.
  
  Related Information:
  
  Transaction Codes: Familiarize yourself with relevant transaction codes such as CACS for Claims Management or SARA for archiving documents, as they may help in managing cases and documents.
  Documentation: Review SAP documentation related to Claims Management and Case Management for best practices on managing case versions and document references.
  User Roles and Permissions: Ensure that users have the appropriate roles and permissions to access and modify case documents, as this can also lead to issues with document references.
  
  By following these steps, you should be able to diagnose and resolve the CACSSESTD127 error in your SAP system.