How To Fix CACSRETUI020 - Action canceled by user

SAP Error Message - Details

• Message type: E = Error

• Message class: CACSRETUI - Retention: Messages of UI

• Message number: 020

• Message text: Action canceled by user

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

Unfortunately, there isn't any extra information in this error notice.

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Smart SAP Assistant

• What is the cause and solution for SAP error message CACSRETUI020 - Action canceled by user ?

  The SAP error message CACSRETUI020: Action canceled by user typically occurs in the context of SAP Convergent Charging (SAP CC) or similar applications where a user is prompted to perform an action, but they choose to cancel it instead. This message indicates that the user has explicitly chosen not to proceed with the action that was being requested.
  Cause:
  
  User Intervention: The most straightforward cause is that the user clicked a "Cancel" button or closed a dialog box that was prompting for an action.
  Timeout: In some cases, if a user does not respond to a prompt within a certain timeframe, the system may interpret this as a cancellation.
  System Configuration: Certain configurations or settings in the SAP system may lead to prompts that users are not prepared to handle, leading to cancellations.
  
  Solution:
  
  User Training: Ensure that users are adequately trained on the processes and actions they need to take within the SAP system to avoid unnecessary cancellations.
  Review Prompts: If the prompts are confusing or unclear, consider reviewing and modifying them to make them more user-friendly.
  System Configuration: Check the system configuration to ensure that prompts are necessary and that they align with user workflows. If certain prompts can be avoided, consider adjusting the settings.
  Error Handling: Implement better error handling in the application to manage user cancellations gracefully and provide clear feedback on what actions can be taken next.
  
  Related Information:
  
  SAP Documentation: Refer to the official SAP documentation for the specific module you are working with (e.g., SAP Convergent Charging) for more details on handling user actions and prompts.
  SAP Notes: Check SAP Notes for any known issues or updates related to this error message. Sometimes, there may be patches or updates that address specific user interface issues.
  User Forums: Engage with SAP community forums or user groups where similar issues may have been discussed, and solutions or workarounds may have been shared.
  
  If the issue persists or if it is part of a larger problem, it may be beneficial to contact your SAP support team for further assistance.