How To Fix CACSRETTD120 - Cannot reset retention document &1

SAP Error Message - Details

• Message type: E = Error

• Message class: CACSRETTD - Retention: Messages for Transaction Data

• Message number: 120

• Message text: Cannot reset retention document &1

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

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Smart SAP Assistant

• What is the cause and solution for SAP error message CACSRETTD120 - Cannot reset retention document &1 ?

  The SAP error message CACSRETTD120 indicates that there is an issue with resetting a retention document in the SAP system. This error typically arises in the context of SAP Contract Accounts Receivable and Payable (FI-CA) when trying to reset a retention document that is either locked, has dependencies, or is in a status that does not allow for resetting.
  Causes:
  
  Document Locking: The retention document may be locked by another user or process, preventing any changes.
  Status Issues: The retention document may be in a status that does not allow for resetting (e.g., already processed or completed).
  Dependencies: There may be dependencies on other documents or processes that need to be resolved before the retention document can be reset.
  Authorization Issues: The user may not have the necessary authorizations to perform the reset operation.
  
  Solutions:
  
  Check Document Status: Verify the status of the retention document. If it is in a completed or locked state, you may need to take appropriate actions to change its status.
  Unlock Document: If the document is locked, check if another user is currently processing it. You may need to wait until the lock is released or contact the user to resolve the issue.
  Review Dependencies: Investigate any dependencies that may be preventing the reset. This could involve checking related documents or processes that need to be addressed first.
  Authorization Check: Ensure that the user attempting to reset the document has the necessary authorizations. If not, contact your system administrator to grant the required permissions.
  Consult SAP Notes: Check the SAP Support Portal for any relevant SAP Notes that may address this specific error message or provide additional troubleshooting steps.
  System Logs: Review system logs for any additional error messages or warnings that may provide more context about the issue.
  
  Related Information:
  
  Transaction Codes: Familiarize yourself with relevant transaction codes in SAP FI-CA, such as FPL9 (for processing retention documents) or FBL1N (for vendor line items).
  Documentation: Refer to SAP documentation for detailed information on retention documents and their management within the FI-CA module.
  Support: If the issue persists after trying the above solutions, consider reaching out to SAP support or your internal IT support team for further assistance.
  
  By following these steps, you should be able to diagnose and resolve the issue related to the error message CACSRETTD120.