How To Fix CACSRETTD063 - No remuneration to be offset was found

SAP Error Message - Details

• Message type: E = Error

• Message class: CACSRETTD - Retention: Messages for Transaction Data

• Message number: 063

• Message text: No remuneration to be offset was found

What causes this issue?

No settlement items for remunerations were found that can be used to
offset with retention.
To create retention, unsettled settlement items must exist with
remuneration types that are assigned to the retention rule in Custom
izing of the standard agreement for retention.

System Response

Retention cannot be increased.

How to fix this error?

Check if any remunerations or unsettled settlement items exist for the
commission contract.

Procedure for System Administrators

Check if the required remuneration types are assigned in the standard
agreement for retention.

Error message extract from SAP system. Copyright SAP SE.

Smart SAP Assistant

• What is the cause and solution for SAP error message CACSRETTD063 - No remuneration to be offset was found ?

  The SAP error message CACSRETTD063: No remuneration to be offset was found typically occurs in the context of the SAP Convergent Charging (SAP CC) or SAP Convergent Invoicing (SAP CI) modules. This error indicates that the system could not find any remuneration entries that can be offset against the specified transaction or charge.
  Causes:
  
  Missing Remuneration Entries: There may be no remuneration records available for the specific customer or transaction that you are trying to process.
  Incorrect Configuration: The configuration settings for remuneration or offsetting may not be set up correctly.
  Data Inconsistencies: There could be inconsistencies in the data, such as missing or incorrect entries in the remuneration tables.
  Timing Issues: The remuneration entries may not have been created yet, or they may have been processed in a way that makes them unavailable for offsetting.
  Authorization Issues: The user may not have the necessary authorizations to view or process the remuneration entries.
  
  Solutions:
  
  Check Remuneration Records: Verify if there are any existing remuneration records for the customer or transaction in question. You can do this by checking the relevant tables or using transaction codes related to remuneration.
  Review Configuration: Ensure that the configuration for remuneration and offsetting is correctly set up in the system. This includes checking the relevant customizing settings in SPRO.
  Data Consistency Check: Run consistency checks on the remuneration data to identify any discrepancies or missing entries. You may need to consult with your technical team or use specific SAP tools for this.
  Timing Verification: Ensure that the remuneration entries have been created and are available for offsetting. If they are created in a batch process, check if that process has completed successfully.
  User Authorizations: Verify that the user has the necessary authorizations to access and process remuneration entries. This may involve checking roles and permissions in the SAP system.
  
  Related Information:
  
  Transaction Codes: Familiarize yourself with relevant transaction codes such as CACSRETTD for remuneration processing, and SE16 or SE11 for checking database tables.
  SAP Notes: Check the SAP Support Portal for any relevant SAP Notes that may address this specific error or provide additional troubleshooting steps.
  Documentation: Review the official SAP documentation for Convergent Charging and Invoicing to understand the expected behavior and configuration settings related to remuneration.
  
  If the issue persists after following these steps, it may be beneficial to consult with your SAP support team or reach out to SAP support for further assistance.