How To Fix CACSRETMD031 - Retention agreement with RETAGR_ID &1 and RETRU_ID &2 does not exist

SAP Error Message - Details

• Message type: E = Error

• Message class: CACSRETMD - Retention: Messages for Master Data

• Message number: 031

• Message text: Retention agreement with RETAGR_ID &1 and RETRU_ID &2 does not exist

Self-Explanatory Message

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Smart SAP Assistant

• What is the cause and solution for SAP error message CACSRETMD031 - Retention agreement with RETAGR_ID &1 and RETRU_ID &2 does not exist ?

  The SAP error message CACSRETMD031 indicates that a retention agreement with the specified identifiers (RETAGR_ID and RETRU_ID) does not exist in the system. This error typically occurs in the context of SAP Customer Activity Repository (CAR) or SAP Convergent Charging (SAP CC) when trying to access or manipulate a retention agreement that is not found in the database.
  Cause:
  
  Non-Existent Retention Agreement: The retention agreement you are trying to access may not have been created or may have been deleted.
  Incorrect Identifiers: The identifiers (RETAGR_ID and RETRU_ID) provided in the transaction may be incorrect or mistyped.
  Data Synchronization Issues: If the system is integrated with other systems, there may be synchronization issues leading to the retention agreement not being available in the current system.
  Authorization Issues: The user may not have the necessary authorizations to view or access the retention agreement.
  
  Solution:
  
  Verify Identifiers: Double-check the RETAGR_ID and RETRU_ID values you are using. Ensure they are correct and correspond to existing records in the system.
  Check for Existence: Use transaction codes like SE16 or SE11 to query the relevant database tables (e.g., CACSRETAG for retention agreements) to see if the retention agreement exists.
  Create the Retention Agreement: If the retention agreement does not exist, you may need to create it using the appropriate transaction or program.
  Check Authorizations: Ensure that the user has the necessary authorizations to access retention agreements. You may need to consult with your SAP security team.
  Data Consistency Check: If the system is integrated with other systems, perform a data consistency check to ensure that all relevant data is synchronized and available.
  Consult Documentation: Refer to SAP documentation or help resources for specific guidance on retention agreements and related transactions.
  
  Related Information:
  
  Transaction Codes: Familiarize yourself with relevant transaction codes such as CACSRETAG (for managing retention agreements) and others that may be relevant to your specific SAP module.
  SAP Notes: Check SAP Notes for any known issues or patches related to retention agreements and this specific error message.
  Support: If the issue persists, consider reaching out to SAP support or your internal SAP support team for further assistance.
  
  By following these steps, you should be able to identify the cause of the error and implement a solution.