How To Fix CACSRCP084 - Commission case &1 is not in worklist

SAP Error Message - Details

• Message type: E = Error

• Message class: CACSRCP - ICM: Retroactive Case Processing (RCP)

• Message number: 084

• Message text: Commission case &1 is not in worklist

What causes this issue?

The commission case found by the system has a liability transfer
document. This commission case must be included in the worklist.

System Response

Retroactive case processing is canceled.

How to fix this error?

A program error has occurred. Contact SAP support for an analysis and
solution to the problem.

Error message extract from SAP system. Copyright SAP SE.

Smart SAP Assistant

• What is the cause and solution for SAP error message CACSRCP084 - Commission case &1 is not in worklist ?

  The SAP error message CACSRCP084, which states "Commission case &1 is not in worklist," typically occurs in the context of commission management within SAP. This error indicates that the specific commission case you are trying to access or process is not available in the worklist for the user or the current context.
  Causes:
  
  Commission Case Not Assigned: The commission case may not be assigned to the user or the specific worklist being accessed.
  Worklist Filters: The filters applied to the worklist may exclude the commission case in question.
  Status of the Commission Case: The commission case may be in a status that does not allow it to appear in the worklist (e.g., completed, canceled, or archived).
  Authorization Issues: The user may not have the necessary authorizations to view or process the commission case.
  Data Synchronization Issues: There may be a delay or issue in data synchronization that prevents the commission case from appearing in the worklist.
  
  Solutions:
  
  Check Worklist Filters: Review the filters applied to the worklist to ensure that the commission case is not being filtered out. Adjust the filters as necessary.
  Verify Commission Case Status: Check the status of the commission case to ensure it is active and eligible to be processed. If it is in a completed or canceled state, it may not appear in the worklist.
  User Assignment: Ensure that the commission case is assigned to the user or the relevant team. If necessary, reassign the case.
  Authorization Check: Verify that the user has the appropriate authorizations to access the commission case. If not, work with your SAP security team to grant the necessary permissions.
  Data Refresh: If there are data synchronization issues, try refreshing the worklist or logging out and back into the SAP system to see if the case appears.
  Consult Documentation: Refer to SAP documentation or help resources for specific details related to commission management and worklist configurations.
  
  Related Information:
  
  SAP Notes: Check SAP Notes for any known issues or patches related to this error message.
  Transaction Codes: Familiarize yourself with relevant transaction codes related to commission management (e.g., CACSRCP for commission case processing).
  Support: If the issue persists, consider reaching out to your SAP support team or consulting with SAP support for further assistance.
  
  By following these steps, you should be able to identify the cause of the error and implement a solution to resolve it.