How To Fix CACSRCP081 - Status of worklist not found

SAP Error Message - Details

• Message type: E = Error

• Message class: CACSRCP - ICM: Retroactive Case Processing (RCP)

• Message number: 081

• Message text: Status of worklist not found

What causes this issue?

The status of the worklist you wish to display was not found.

System Response

The program was canceled with an error message.

How to fix this error?

A program error has occurred. Contact SAP support for an analysis and
solution of the problem.

Procedure for System Administrators

The system issues an error message and will not allow you to continue with this transaction until the error is resolved.

Error message extract from SAP system. Copyright SAP SE.

Smart SAP Assistant

• What is the cause and solution for SAP error message CACSRCP081 - Status of worklist not found ?

  The SAP error message "CACSRCP081 Status of worklist not found" typically occurs in the context of SAP Customer Relationship Management (CRM) or SAP Service Management when the system is unable to find the status of a worklist that is being referenced. This can happen for various reasons, including configuration issues, data inconsistencies, or system errors.
  Causes:
  
  Missing Worklist Entry: The specific worklist entry may not exist in the database, possibly due to deletion or incorrect configuration.
  Authorization Issues: The user may not have the necessary authorizations to access the worklist or its status.
  Data Inconsistencies: There may be inconsistencies in the data that prevent the system from retrieving the worklist status.
  System Configuration: Incorrect configuration settings in the CRM or Service Management module can lead to this error.
  Technical Issues: There may be underlying technical issues, such as database problems or system bugs.
  
  Solutions:
  
  Check Worklist Configuration: Verify that the worklist is correctly configured in the system. Ensure that all necessary entries exist and are properly set up.
  User Authorizations: Check the user’s authorizations to ensure they have the necessary permissions to access the worklist and its status.
  Data Consistency Check: Perform a data consistency check to identify and resolve any inconsistencies in the worklist data.
  Recreate Worklist: If the worklist entry is missing, consider recreating it or restoring it from a backup if possible.
  System Logs: Check the system logs (transaction SLG1) for any related error messages that could provide more context about the issue.
  SAP Notes: Search for relevant SAP Notes in the SAP Support Portal that may address this specific error message or provide patches and updates.
  Contact SAP Support: If the issue persists, consider reaching out to SAP Support for further assistance, especially if it appears to be a bug or a more complex issue.
  
  Related Information:
  
  Transaction Codes: Familiarize yourself with relevant transaction codes such as CRMD_ORDER, CRMD_ORDERADM_H, or others related to worklist management in SAP CRM.
  Documentation: Review SAP documentation related to worklist management and error handling in CRM or Service Management.
  Community Forums: Engage with SAP community forums or user groups where similar issues may have been discussed, and solutions shared.
  
  By following these steps, you should be able to diagnose and resolve the "CACSRCP081 Status of worklist not found" error in SAP.