How To Fix CACSRCP064 - Initial commission case &1 was rolled back (&2)

SAP Error Message - Details

• Message type: E = Error

• Message class: CACSRCP - ICM: Retroactive Case Processing (RCP)

• Message number: 064

• Message text: Initial commission case &1 was rolled back (&2)

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

Unfortunately, there isn't any extra information in this error notice.

What else can you do?

First, use our AnswerBot below to get a possible cause and solution (requires a premium subscription).

Also, review the in-depth Common Questions & Answers listed below; you could discover a solution there or be able to connect with others who have faced similar challenges.

You can also try searching the SAP support portal (support.sap.com) but you need a special user ID to access it. It is possible that an SAP support note exists that provides additional details about the mistake or even steps for fixing it.

Smart SAP Assistant

• What is the cause and solution for SAP error message CACSRCP064 - Initial commission case &1 was rolled back (&2) ?

  The SAP error message CACSRCP064 indicates that an initial commission case was rolled back. This typically occurs in the context of commission processing within SAP, particularly in the SAP Commission Management module. The error message provides two placeholders: &1 for the commission case number and &2 for the reason for the rollback.
  Causes:
  
  Data Integrity Issues: There may be inconsistencies or missing data in the commission case that prevent it from being processed correctly.
  Configuration Errors: Incorrect configuration settings in the commission management module can lead to processing failures.
  Business Rules Violations: The commission case may not meet certain business rules or criteria defined in the system.
  System Errors: Technical issues, such as database connectivity problems or system resource limitations, can also cause rollbacks.
  User Actions: Manual interventions or incorrect user inputs during the commission processing can lead to rollbacks.
  
  Solutions:
  
  Check the Commission Case: Review the commission case identified by &1 to ensure all required data is present and correct. Look for any inconsistencies or missing information.
  Review Logs: Check the application logs or transaction logs for more detailed error messages that can provide insight into why the rollback occurred.
  Configuration Review: Verify the configuration settings in the commission management module to ensure they are set up correctly according to business requirements.
  Business Rules Validation: Ensure that the commission case adheres to all defined business rules and criteria. Adjust the case or rules as necessary.
  System Health Check: Perform a system health check to ensure that there are no underlying technical issues affecting the processing of commission cases.
  Consult Documentation: Refer to SAP documentation or support notes related to commission management for any known issues or additional troubleshooting steps.
  Contact SAP Support: If the issue persists and cannot be resolved through the above steps, consider reaching out to SAP support for further assistance.
  
  Related Information:
  
  Transaction Codes: Familiarize yourself with relevant transaction codes in SAP for commission management, such as CACSRCP for commission processing.
  SAP Notes: Search for SAP Notes related to error message CACSRCP064 for any patches or updates that may address the issue.
  User Forums: Engage with SAP community forums or user groups where similar issues may have been discussed, and solutions shared.
  
  By following these steps, you should be able to identify the cause of the rollback and implement a solution to resolve the error.