How To Fix CACSRCP028 - No information found on worklist

SAP Error Message - Details

• Message type: E = Error

• Message class: CACSRCP - ICM: Retroactive Case Processing (RCP)

• Message number: 028

• Message text: No information found on worklist

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

Unfortunately, there isn't any extra information in this error notice.

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Smart SAP Assistant

• What is the cause and solution for SAP error message CACSRCP028 - No information found on worklist ?

  The SAP error message CACSRCP028: No information found on worklist typically occurs in the context of SAP Customer Relationship Management (CRM) or SAP Service Management when a user tries to access a worklist but no relevant items are available for processing. This can happen for various reasons, and understanding the cause and potential solutions can help resolve the issue.
  Causes:
  
  No Work Items Available: The most straightforward reason is that there are simply no work items assigned to the user or the specific worklist criteria do not match any existing items.
  Authorization Issues: The user may not have the necessary authorizations to view the work items in the worklist.
  Selection Criteria: The filters or selection criteria applied to the worklist may be too restrictive, resulting in no items being displayed.
  Data Synchronization Issues: There may be issues with data synchronization between different systems or modules, leading to a lack of available work items.
  System Configuration: Incorrect configuration of the worklist settings in the SAP system could lead to this error.
  
  Solutions:
  
  Check Worklist Configuration: Ensure that the worklist is configured correctly and that the selection criteria are appropriate. Adjust the filters to broaden the search if necessary.
  Verify User Authorizations: Check the user’s authorization roles to ensure they have the necessary permissions to view the work items in the worklist.
  Refresh the Worklist: Sometimes, simply refreshing the worklist or logging out and back into the system can resolve temporary issues.
  Check for Work Items: Verify if there are indeed work items available for the user. This can be done by checking the relevant transaction codes or reports that list work items.
  Consult with IT Support: If the issue persists, it may be necessary to consult with your IT support team or SAP Basis team to investigate any underlying system issues or configuration problems.
  Review System Logs: Check system logs for any errors or warnings that might provide additional context about why the worklist is empty.
  
  Related Information:
  
  Transaction Codes: Familiarize yourself with relevant transaction codes such as CRMD_ORDER, CRMD_ORDERADM_H, or others that may help in checking the status of work items.
  SAP Notes: Look for SAP Notes related to this error message in the SAP Support Portal, as there may be specific patches or updates that address known issues.
  Documentation: Review SAP documentation or help files related to worklists in CRM or Service Management for additional insights and troubleshooting steps.
  
  By following these steps, you should be able to identify the cause of the error and implement a solution to resolve it.