How To Fix CACSRCP010 - Operation terminated: Comm.case &1 in worklist &2 with status &3

SAP Error Message - Details

• Message type: E = Error

• Message class: CACSRCP - ICM: Retroactive Case Processing (RCP)

• Message number: 010

• Message text: Operation terminated: Comm.case &1 in worklist &2 with status &3

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

Unfortunately, there isn't any extra information in this error notice.

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Also, review the in-depth Common Questions & Answers listed below; you could discover a solution there or be able to connect with others who have faced similar challenges.

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Smart SAP Assistant

• What is the cause and solution for SAP error message CACSRCP010 - Operation terminated: Comm.case &1 in worklist &2 with status &3 ?

  The SAP error message CACSRCP010 typically indicates an issue related to a communication case in the worklist. This error message is often encountered in the context of SAP Customer Relationship Management (CRM) or SAP Customer Service (CS) modules, where communication cases are used to manage customer interactions.
  Cause:
  The error message CACSRCP010 can be triggered by several factors, including:
  
  Invalid Status: The communication case may have an invalid or unexpected status that prevents further processing.
  Worklist Issues: The worklist itself may have inconsistencies or issues that need to be resolved.
  Authorization Problems: The user may not have the necessary authorizations to perform the operation on the specified communication case.
  Data Integrity Issues: There may be missing or incorrect data associated with the communication case or worklist.
  System Configuration: There could be configuration issues in the CRM or CS module that affect how communication cases are processed.
  
  Solution:
  To resolve the CACSRCP010 error, you can take the following steps:
  
  Check Status: Verify the status of the communication case (&3 in the error message). Ensure that it is in a valid state for the operation you are trying to perform.
  Review Worklist: Examine the worklist (&2) for any inconsistencies or errors. You may need to refresh or regenerate the worklist.
  Authorization Check: Ensure that the user has the necessary authorizations to access and modify the communication case.
  Data Validation: Check the data associated with the communication case for completeness and correctness. Look for any missing fields or incorrect entries.
  Consult Logs: Review system logs for any additional error messages or warnings that may provide more context about the issue.
  Configuration Review: If the problem persists, review the configuration settings in the CRM or CS module to ensure they are set up correctly.
  Contact Support: If you are unable to resolve the issue, consider reaching out to SAP support or your internal IT team for further assistance.
  
  Related Information:
  
  Transaction Codes: Familiarize yourself with relevant transaction codes in SAP CRM/CS that may help you navigate and troubleshoot communication cases.
  Documentation: Refer to SAP documentation or help files for more detailed information on communication cases and worklists.
  User Forums: Check SAP community forums or user groups for similar issues and solutions shared by other users.
  
  By following these steps, you should be able to identify the root cause of the error and implement an appropriate solution.