How To Fix CACSRCP006 - Operation terminated: Comm.case &1 in worklist &2 with status &3

SAP Error Message - Details

• Message type: E = Error

• Message class: CACSRCP - ICM: Retroactive Case Processing (RCP)

• Message number: 006

• Message text: Operation terminated: Comm.case &1 in worklist &2 with status &3

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

Unfortunately, there isn't any extra information in this error notice.

What else can you do?

First, use our AnswerBot below to get a possible cause and solution (requires a premium subscription).

Also, review the in-depth Common Questions & Answers listed below; you could discover a solution there or be able to connect with others who have faced similar challenges.

You can also try searching the SAP support portal (support.sap.com) but you need a special user ID to access it. It is possible that an SAP support note exists that provides additional details about the mistake or even steps for fixing it.

Smart SAP Assistant

• What is the cause and solution for SAP error message CACSRCP006 - Operation terminated: Comm.case &1 in worklist &2 with status &3 ?

  The SAP error message CACSRCP006 indicates that an operation related to a communication case has been terminated. This message typically arises in the context of SAP Customer Relationship Management (CRM) or SAP Customer Service (CS) modules, where communication cases are used to manage customer interactions.
  Cause:
  The error message can be triggered by several factors, including but not limited to:
  
  
  Status Issues: The communication case may be in a status that does not allow the operation you are trying to perform. For example, if the case is closed or archived, you may not be able to modify or process it further.
  
  
  Worklist Configuration: There may be issues with the worklist configuration or the way the worklist is set up, leading to inconsistencies in how cases are processed.
  
  
  Authorization Problems: The user may not have the necessary authorizations to perform the operation on the specified communication case.
  
  
  Data Integrity Issues: There could be data integrity issues, such as missing or incorrect data in the communication case that prevents the operation from completing successfully.
  
  
  System Errors: There may be underlying system errors or bugs that are causing the operation to fail.
  
  
  Solution:
  To resolve the error, you can take the following steps:
  
  
  Check Case Status: Verify the status of the communication case. If it is in a status that does not allow further processing, you may need to change its status or take appropriate actions based on your business process.
  
  
  Review Worklist Configuration: Ensure that the worklist is configured correctly and that there are no inconsistencies in the setup.
  
  
  Verify Authorizations: Check the user’s authorizations to ensure they have the necessary permissions to perform the operation on the communication case.
  
  
  Data Validation: Review the data associated with the communication case for any inconsistencies or missing information. Correct any issues found.
  
  
  Consult Logs: Check the system logs for any additional error messages or information that may provide more context about the failure.
  
  
  Contact Support: If the issue persists after checking the above points, consider reaching out to your SAP support team or consulting SAP Notes for any known issues related to this error message.
  
  
  Related Information:
  
  SAP Notes: Search for relevant SAP Notes in the SAP Support Portal that may address this specific error message or provide patches and updates.
  Documentation: Review the SAP documentation for CRM or CS modules to understand the expected behavior of communication cases and worklists.
  Community Forums: Engage with SAP community forums or user groups where similar issues may have been discussed, and solutions shared.
  
  By following these steps, you should be able to identify the cause of the error and implement a solution to resolve it.