How To Fix CACSPY759 - No commission case created - see log

SAP Error Message - Details

• Message type: E = Error

• Message class: CACSPY - Settlement

• Message number: 759

• Message text: No commission case created - see log

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

Unfortunately, there isn't any extra information in this error notice.

What else can you do?

First, use our AnswerBot below to get a possible cause and solution (requires a premium subscription).

Also, review the in-depth Common Questions & Answers listed below; you could discover a solution there or be able to connect with others who have faced similar challenges.

You can also try searching the SAP support portal (support.sap.com) but you need a special user ID to access it. It is possible that an SAP support note exists that provides additional details about the mistake or even steps for fixing it.

Smart SAP Assistant

• What is the cause and solution for SAP error message CACSPY759 - No commission case created - see log ?

  The SAP error message "CACSPY759 No commission case created - see log" typically indicates that the system was unable to create a commission case for a particular transaction or process. This error can arise from various underlying issues. Here are some common causes, potential solutions, and related information:
  Causes:
  
  
  Missing Configuration: The commission case may not be configured correctly in the system. This could include missing master data or incorrect settings in the commission management module.
  
  
  Data Issues: There may be missing or incorrect data in the transaction that is supposed to generate the commission case. This could include missing customer or product information.
  
  
  Authorization Issues: The user may not have the necessary authorizations to create a commission case.
  
  
  System Errors: There could be a temporary system error or inconsistency in the database that is preventing the creation of the commission case.
  
  
  Logistics or Sales Order Issues: If the commission is tied to a specific sales order or logistics process, issues in those areas could prevent the commission case from being created.
  
  
  Solutions:
  
  
  Check the Logs: The error message suggests checking the logs for more detailed information. Look for any specific error messages or warnings that can provide insight into what went wrong.
  
  
  Review Configuration: Ensure that the commission management configuration is set up correctly. This includes checking the relevant master data, such as customer and product records.
  
  
  Validate Data: Review the transaction data to ensure that all required fields are filled out correctly and that there are no inconsistencies.
  
  
  Authorization Check: Verify that the user has the necessary permissions to create commission cases. If not, work with your SAP security team to grant the appropriate access.
  
  
  Consult Documentation: Refer to SAP documentation or help resources for specific guidance on commission case creation and troubleshooting.
  
  
  Contact Support: If the issue persists and you cannot identify the cause, consider reaching out to SAP support for assistance. They may be able to provide more detailed insights based on the logs and system configuration.
  
  
  Related Information:
  
  Transaction Codes: Familiarize yourself with relevant transaction codes related to commission management, such as VOTXN for configuration or VOTX for transaction processing.
  SAP Notes: Check the SAP Support Portal for any relevant SAP Notes that may address this specific error or provide patches and updates.
  Community Forums: Engage with SAP community forums or user groups where similar issues may have been discussed, and solutions shared.
  
  By following these steps, you should be able to diagnose and resolve the issue related to the "CACSPY759 No commission case created" error message in SAP.