How To Fix CACSMD702 - The organizational unit does not exist

SAP Error Message - Details

• Message type: E = Error

• Message class: CACSMD - Message Texts for Master Data

• Message number: 702

• Message text: The organizational unit does not exist

What causes this issue?

The organizational unit you have entered does not exist.
&what_to_do&
Correct your entry or search for the correct unit using F4.

Procedure for System Administrators

The system issues an error message and will not allow you to continue with this transaction until the error is resolved.

Error message extract from SAP system. Copyright SAP SE.

Smart SAP Assistant

• What is the cause and solution for SAP error message CACSMD702 - The organizational unit does not exist ?

  The SAP error message CACSMD702, which states "The organizational unit does not exist," typically occurs in the context of SAP Customer Activity Repository (CAR) or SAP Customer Relationship Management (CRM) when the system is unable to find a specified organizational unit in the database. This can happen for various reasons, including configuration issues, data inconsistencies, or incorrect input.
  Causes:
  
  Incorrect Organizational Unit ID: The organizational unit ID you are trying to use may be incorrect or misspelled.
  Data Deletion: The organizational unit may have been deleted or not created in the system.
  Authorization Issues: The user may not have the necessary authorizations to view or access the organizational unit.
  Configuration Issues: The organizational structure may not be properly configured in the system.
  Transport Issues: If the organizational unit was recently transported from another system, there may have been issues during the transport process.
  
  Solutions:
  
  Verify Organizational Unit ID: Check the ID you are using to ensure it is correct. You can do this by navigating to the relevant configuration or master data area in SAP.
  Check Existence: Use transaction codes like OOSB (for organizational units) or PPOME (for displaying the organizational structure) to verify if the organizational unit exists in the system.
  Review Authorizations: Ensure that the user has the necessary authorizations to access the organizational unit. This can be checked in the user roles and profiles.
  Recreate or Restore: If the organizational unit has been deleted, you may need to recreate it or restore it from a backup if available.
  Check Configuration: Review the configuration settings for the organizational structure in the relevant customizing transactions (e.g., SPRO).
  Transport Logs: If the issue arose after a transport, check the transport logs for any errors or issues that may have occurred during the transport process.
  
  Related Information:
  
  Transaction Codes: Familiarize yourself with relevant transaction codes such as PPOME, OOSB, and SPRO for organizational management.
  SAP Notes: Check SAP Notes for any known issues or patches related to this error message.
  Documentation: Review SAP documentation related to organizational management and structure to ensure proper setup and configuration.
  Support: If the issue persists, consider reaching out to SAP support or your internal SAP support team for further assistance.
  
  By following these steps, you should be able to identify the cause of the error and implement a solution to resolve it.